Operations Manager

3 weeks ago


Davao del Sur Philippines Awesome CX by Transcom Full time

Overview

Awesome CX by Transcom is looking for talented individuals to join our team. This role focuses on the profit and growth of the business area through employee performance management, service delivery and client interaction.

Operations Manager for Awesome CX by Transcom - Davao

Responsibilities
  • Attend internal meetings with other staff of the contact center
  • Directly responsible for all communication with and support of Team Leaders
  • Pursue communication with Clients that have been allocated to the Operations Manager’s responsibility
  • Plan and implement expansions to current business
  • Grow revenue from existing clients and participants in securing new business as well as facilitate internal & client business reviews
  • Ensure clients satisfaction through continuous business improvements
  • Strategic alliance with client’s marketing strategy, knowledgeability of clients’ culture, legislation regulations, and market trends
  • Proven leadership experience as Senior Operations Manager in BPO or customer experience operations
  • Strong analytical, strategic planning, and team management skills
  • Excellent communication and decision-making abilities
  • Experience in managing vendor partnerships and client relationships to ensure service delivery excellence
Qualifications
  • People Management
  • Operations Management
  • Strategic Partnerships
  • Analytical Skills
  • Written and Verbal Communication Skills
  • Employee Relations
  • Leadership Development
  • Problem Solving Skills
  • Strong Work Ethic
  • Competitive Analysis
Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

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  • requires you to provide a guarantee or collects property,
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