VCC Monitoring Analyst

Are you looking to accelerate your career path in a stimulating, fast-growing business? At Inchcape, we’re pursuing an exciting strategy to evolve our global business and lead our industry’s transformation. Join Inchcape Digital , part of Inchcape global network. You’ll explore and develop cutting-edge technology and data solutions that are driving our innovation and unique market position. Thrive as part of a highly collaborative and supportive team of diverse and talented colleagues. Our Service Management Platform is seeking a VCC Monitoring Analyst to join our team in the Philippines. In this position you will ensure proper configuration and continuous monitoring of IT infrastructure using designated tools. Support incident and request management processes, proactively identifying issues and driving service improvements aligned with ITIL V3 – Service Operation standards. What you’ll do Configure and maintain monitoring tools to detect performance issues and prevent failures. Manage outages and coordinate incident resolution, including escalation and stakeholder communication. Conduct post-incident reviews and drive root cause analysis and corrective actions. Lead continuous service improvement initiatives and track service quality metrics. Train junior staff and promote knowledge sharing across teams. Collaborate with internal teams and customers to ensure transparency and effective problem-solving. About you Strong knowledge of monitoring processes and tools, ITIL principles, and incident/request management. Experience with Microsoft Office 365, SAP, Salesforce, and diagnostic utilities. Excellent analytical, documentation, and communication skills. Graduate in a process-oriented field (e.g., Industrial or Systems Engineering). We offer you Learning & Development: Access leading learning platforms with tailored pathways for every role, including technical and leadership training and certifications. Career Growth: Receive ongoing career support, regular performance reviews, and opportunities for promotion, with access to senior leadership for guidance and mentorship. Skills Advancement: Continuously upgrade your expertise through training in the latest technologies and industry advancements. Flexible Work: Benefit from hybrid or remote work arrangements, with a remote work bonus to recognise your contribution. Health & Wellbeing: Enjoy Health Maintenance Organization HMO coverage with free dependent inclusion and life insurance for added peace of mind. Special Leave: Celebrate your birthday with a dedicated day off just for you. Work Tools: Get the equipment you need to perform your role effectively. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together. Opportunity for everyone At Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all. About us Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit Additional information request Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role. #J-18808-Ljbffr