Operations Manager

2 weeks ago


Quezon City, Philippines The VITO Group Full time

JOB RESPONSIBILITIES: Oversee day-to-day operations across all clinic locations ensuring consistent service delivery, inventory, scheduling, and customer service performance across outlets Develop and implement standard operating procedures for clinical and administrative processes Identify gaps and implement SOPs to streamline workflows and minimize operations costs Monitor KPI’s, sales targets, and operational metrics to improve branch efficiency Work closely with marketing, HR and finance to ensure integrated business operations Manage medical supplies, equipment and product inventory across multiple locations Implement quality control programs to maintain service standards and regulatory compliance Track key performance indicators including patient satisfaction, operational efficiency, and cost control Ensure exceptional patient experience and resolve escalated customer issues Monitor and control operational expenses while maintaining service quality Ensure all operations comply with DOH regulations and healthcare standards Supervise frontline staff, provide coaching, and ensure adherence to clinical protocols QUALIFICATIONS: Bachelor’s degree in Business Administration or related field 5 to 8 years of operations management experience in aesthetic clinic, beauty and wellness, retail or service industries Understanding of medical clinic operations and healthcare regulations Proficiency in clinic management systems, inventory management software, and data analysis Experience managing operations across multiple locations Strong analytical skills and continuous improvement mindset Deep understanding of patient care and service quality standards Must be willing to work in Katipunan, Quezon City #J-18808-Ljbffr



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