Operations Manager

19 hours ago


Quezon City, Philippines Allianz-Synergia Inc. Full time

Lead and manage the day-to-day operations of the BPO, ensuring smooth workflow and meeting client expectations. Develop and implement operational strategies, policies, and procedures to improve service quality and efficiency. Monitor key performance indicators (KPIs) such as productivity, quality, attendance, and client satisfaction; implement corrective actions as needed. Manage, coach, and develop team leads, supervisors, and operational staff to enhance performance and professional growth. Collaborate with other departments (HR, Training, IT, Finance) to ensure operational alignment and support. Handle escalations from clients and employees, resolving issues promptly and maintaining strong relationships. Oversee workforce management including scheduling, forecasting, and resource allocation. Drive continuous improvement initiatives through process analysis, automation, and employee engagement. Ensure compliance with company policies, industry regulations, and client contractual requirements. Prepare regular reports for senior management on operational performance, challenges, and plans. Bachelor’s degree in Business Administration, Management, or related field. At least 3-5 years of experience in BPO operations or related customer service industry, with leadership experience preferred. #J-18808-Ljbffr



  • Makati City, National Capital Region, Philippines Global Process Manager Inc. Full time $104,000 - $130,878 per year

    ExperienceMinimum of 7 years of related work experience in any related fields in vessel business operations, shipping operations, vessel navigation, and/or machinery.Experience in training/development, process management, and data management is an advantage.2 years in a leadership or Assistant Manager role, overseeing teamsExperienced in managing...


  • Quezon City, National Capital Region, Philippines ANZ Banking Group Limited Full time ₱900,000 - ₱1,200,000 per year

    About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As Operations Manager within the New Zealand Customer Protection team, you will be responsible for leading detection and post-detection management across...


  • Mandaluyong City, National Capital Region, Philippines REMITLY PHL OPERATIONS INC Full time $104,000 - $130,878 per year

    About the Role:The Issues Management Manager will be responsible for the development, implementation, and oversight of the risk management programs for the organization. This role is critical in ensuring compliance with various regulatory expectations and maintaining the financial stability and operational integrity of our business activities in serving our...

  • Operations Manager

    1 day ago


    Quezon City, Philippines Dempsey Resource Management Inc. Full time

    Overview Lead daily operations across the distribution network, ensuring timely, efficient, and cost-effective delivery of goods. Manage and improve supply chain processes, ensuring optimal inventory management, shipping, and receiving procedures. Implement EOS-based systems and processes to improve operational efficiency, accountability, and alignment....

  • Operations Manager

    1 day ago


    Quezon City, Philippines OOm PTE LTD Full time

    The Operations Manager is responsible for overseeing the daily operations of the OOm Institute. This role ensures compliance with the organisation, funding agencies, and customer requirements while developing and maintaining standard operating procedures (SOPs) to enhance operational efficiency. This role involves strategic planning, process improvement, and...

  • Operations Manager

    2 days ago


    Quezon City, National Capital Region, Philippines Paramount Human Resource Multi-Purpose Cooperative Full time $70,000 - $120,000 per year

    Company DescriptionEstablished in 2005, Paramount Human Resource Multi-Purpose Cooperative aims to alleviate poverty by developing Filipino skills and abilities. Registered with CDA and DOLE, the cooperative has grown from 200 members and 2 business partners to over 10,000 members and 145 business partners. Supported by nearly 400 administrative staff, it...

  • Operations Manager

    3 days ago


    Quezon City, National Capital Region, Philippines Banapple Pies and Cheesecakes Full time ₱900,000 - ₱1,200,000 per year

    The Operations Manager (OM) is in-charge of the overall store operations of the company. OM is responsible for each cluster's operational and financial performance working with the Area Managers.In general, duties include defining sales targets, setting financial goals, quality management, people management and development, and community relations. Likewise,...

  • Operations Manager

    2 days ago


    Quezon City, National Capital Region, Philippines Sagility Full time $104,000 - $130,878 per year

    Key QualificationsHigh School Diploma or equivalent required. Bachelor's Degree preferred.5+ years' experience managing within a Contact Center or Call Center Operations Management environment requiredExperience in leading multi-channel virtual operational teams.Experience leading in a Customer Centric culture. Strong customer service orientation.Experience...

  • Operations Manager

    7 days ago


    Quezon City, National Capital Region, Philippines Ayala Malls Full time ₱2,000,000 - ₱2,500,000 per year

    We are looking for aMall Operations Managerto help oversee the day-to-day operations ofVertis North. The role ensures seamless mall operations, excellent customer experiences, and a thriving business environment for our merchants. The role handles tenant relations and also supports the facilities management, security, housekeeping, and sustainability...

  • Operations Manager

    7 days ago


    Quezon City, National Capital Region, Philippines ES TRANSPORT INC. Full time ₱900,000 - ₱1,200,000 per year

    Key Responsibilities:Oversee daily bus operations including dispatching, routing, and scheduling.Supervise drivers, conductors, dispatchers, and operations staff.Prepare and implement Key Performance Indicators (KPIs) for drivers, conductors, and the operations team.Create and manage the schedules and duty rosters of drivers and conductors.Coordinate with...