Senior Customer Success Manager
6 days ago
Overview We’re seeking an experienced Senior Growth Manager for our SaaS client serving small businesses and professionals. This role will lead strategies to maximize paid subscriber growth and optimize Cost per Acquisition (CAC) through data-driven execution and cross-functional leadership. Key Responsibilities Develop and execute multi-channel acquisition strategies (digital, SEO, PPC, partnerships, content, and referrals). Optimize the full user funnel—from awareness to paid conversion—using analytics and automation tools (e.g., HubSpot, Marketo, Google Analytics). Monitor CAC, LTV, and retention metrics; apply data insights to refine campaigns and report performance. Drive continuous experimentation using A/B testing and growth platforms (Optimizely, VWO). Lead and mentor a team of growth marketers, SDRs, and onboarding/customer success specialists. Enhance onboarding and lifecycle marketing programs to boost engagement, conversion, and retention. Collaborate with product, marketing, and operations teams to align growth initiatives with business goals. Qualifications 7+ years in growth, performance marketing, or customer acquisition within B2C or B2SMB SaaS. Proven record of scaling subscribers and reducing CAC through innovative strategies. 5+ years of leadership experience managing cross-functional teams. Strong analytical and CRM skills (Salesforce, Tableau, Looker, etc.). Deep understanding of the SaaS customer journey—from acquisition to retention. Strategic thinker with strong communication and problem-solving skills. #J-18808-Ljbffr
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Senior Customer Success Manager
1 week ago
Taguig, National Capital Region, Philippines Execo Group Inc. Full time ₱1,500,000 - ₱3,500,000 per yearYou've mastered the art of customer success. You can lead a Quarterly Business Review with executive presence, de-escalate a critical issue, and coach a Customer Success Manager (CSM) to greatness. But you know there's a difference between just managing accounts and truly architecting strategic partnerships.What if you had the opportunity to not just lead a...
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Senior Customer Success Manager
4 weeks ago
Taguig, Philippines Execo Group Full timeBonifacio Global City, Philippines | Posted on 09/18/2025 Execo solves complex problems for our customers in areas like legal, marketing, and sales. With over 400 employees in six countries, we supercharge incredible talent with AI technology. We believe in deploying “AI where it matters, and people where it counts.” Driven by the power of AI plus A+...
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Customer Success Manager
4 days ago
Taguig, Philippines 917Ventures Full timeDescription Serve as the main point of contact for assigned clients, fostering strong relationships and understanding their business objectives. Proactively engage with clients to understand their needs, challenges, and goals, and provide solutions to maximize their success with our products/services. Onboard new clients, ensuring a smooth implementation...
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Manager of Customer Success
4 weeks ago
Taguig, Philippines black.ai Full timeSafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast...
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Customer Success Team Manager
3 days ago
Taguig, Philippines Sutherland Global Full timeOverview The Customer Success Supervisor will lead a team of customer success representatives who are responsible for delivering a world-class customer experience to clients. The supervisor will manage the day-to-day operations of the team, develop, and implement strategies to improve customer satisfaction and retention rates and ensure the team is meeting...
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Customer Success Manager
4 days ago
Taguig, Philippines TRSS Full timeOverview Customer Success Manager - AEM The role focuses on post-sales support activities for TR Legal (Philippines) software products, ensuring successful implementation, driving customer satisfaction, and delivering positive business outcomes by working with customers, partners, and internal stakeholders. Responsibilities The Customer Success Manager will...
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Customer Success Team Manager
3 weeks ago
Taguig, Philippines Sutherland Full timeCompany Description The Customer Success Supervisor will lead a team of customer success representatives who are responsible for delivering a world-class customer experience to clients. The supervisor will manage the day-to-day operations of the team, develop, and implement strategies to improve customer satisfaction and retention rates and ensure the team...
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Customer Success Manager
4 weeks ago
Taguig, Philippines S&P Global Full timeS&P Global Taguig, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Customer Success Manager role at S&P Global S&P Global Taguig, National Capital Region, Philippines Join to apply for the Customer Success Manager role at S&P Global Get AI-powered advice on this job and more exclusive features. The...
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Customer Success Manager
4 weeks ago
Taguig, Philippines Execo Group Full timeBonifacio Global City, Philippines | Posted on 09/15/2025 Execo solves complex problems for our customers in areas like legal, marketing, and sales. With over 400 employees in six countries, we supercharge incredible talent with AI technology. We believe in deploying “AI where it matters, and people where it counts.” Driven by the power of AI plus A+...
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Manager, Customer Success Management
3 days ago
Taguig, Philippines TRSS Full timeManager, Customer Success Management - AEM About the Role Responsibility for providing leadership and team management for the CSM team supporting low-mid market customers across the AEM region Manage the delivery of the customer service experience, drive customer retention, identify growth potential and enhance Thomson Reuters brand values Accountabilities...
