Senior Customer Success Manager
4 weeks ago
Overview We’re seeking an experienced Senior Growth Manager for our SaaS client serving small businesses and professionals. This role will lead strategies to maximize paid subscriber growth and optimize Cost per Acquisition (CAC) through data-driven execution and cross-functional leadership. Key Responsibilities Develop and execute multi-channel acquisition strategies (digital, SEO, PPC, partnerships, content, and referrals). Optimize the full user funnel—from awareness to paid conversion—using analytics and automation tools (e.g., HubSpot, Marketo, Google Analytics). Monitor CAC, LTV, and retention metrics; apply data insights to refine campaigns and report performance. Drive continuous experimentation using A/B testing and growth platforms (Optimizely, VWO). Lead and mentor a team of growth marketers, SDRs, and onboarding/customer success specialists. Enhance onboarding and lifecycle marketing programs to boost engagement, conversion, and retention. Collaborate with product, marketing, and operations teams to align growth initiatives with business goals. Qualifications 7+ years in growth, performance marketing, or customer acquisition within B2C or B2SMB SaaS. Proven record of scaling subscribers and reducing CAC through innovative strategies. 5+ years of leadership experience managing cross-functional teams. Strong analytical and CRM skills (Salesforce, Tableau, Looker, etc.). Deep understanding of the SaaS customer journey—from acquisition to retention. Strategic thinker with strong communication and problem-solving skills. #J-18808-Ljbffr
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Senior Customer Success Manager
1 week ago
Taguig, National Capital Region, Philippines Execo Group Inc. Full time ₱1,500,000 - ₱3,500,000 per yearYou've mastered the art of customer success. You can lead a Quarterly Business Review with executive presence, de-escalate a critical issue, and coach a Customer Success Manager (CSM) to greatness. But you know there's a difference between just managing accounts and truly architecting strategic partnerships.What if you had the opportunity to not just lead a...
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Customer Success Manager
4 days ago
Taguig, Philippines pharosIQ Full timeCustomer Success Manager pharosIQ Taguig, National Capital Region, Philippines About the Company pharos IQ, a global leader in "intent-to-purchase" lead generation, provides insights and demand for B2B sales and marketing success. Leveraging over 40 years of expertise, pharos IQ turns intelligence into impactful engagements for efficient global revenue...
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Customer Success Manager
4 weeks ago
Taguig, Philippines 917Ventures Full timeDescription Serve as the main point of contact for assigned clients, fostering strong relationships and understanding their business objectives. Proactively engage with clients to understand their needs, challenges, and goals, and provide solutions to maximize their success with our products/services. Onboard new clients, ensuring a smooth implementation...
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Manager, Customer Success
1 day ago
Taguig, National Capital Region, Philippines KMC Solutions Full time ₱1,200,000 - ₱3,600,000 per yearMake your next big career move by applying as KMC Solutions' next MANAGER, CUSTOMER SUCCESSPayscale gives employers and employees confidence to know the what and why behind pay. With our leading data, technology, and experience we make it easier for you to connect compensation to goals.As the industry leader in compensation management, Payscale is on a...
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Manager of Customer Success
2 weeks ago
Taguig, Philippines black.ai Full timeSafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast...
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Customer Success Manager
3 weeks ago
Taguig, Philippines Darwinbox Full timeCustomer Success Manager - Payroll Taguig, National Capital Region, Philippines Job Overview As a Payroll, Customer Success Manager, you will be the first point of contact for our customers, helping them troubleshoot payroll issues, navigate Darwinbox system with focus on payroll module, and ensure compliance with payroll regulations. You will collaborate...
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Customer Success Team Manager
4 days ago
Taguig, Philippines Sutherland Full timeCompany Description The Customer Success Supervisor will lead a team of customer success representatives who are responsible for delivering a world-class customer experience to clients. The supervisor will manage the day-to-day operations of the team, develop, and implement strategies to improve customer satisfaction and retention rates and ensure the team...
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Customer Success Team Manager
4 weeks ago
Taguig, Philippines Sutherland Global Full timeOverview The Customer Success Supervisor will lead a team of customer success representatives who are responsible for delivering a world-class customer experience to clients. The supervisor will manage the day-to-day operations of the team, develop, and implement strategies to improve customer satisfaction and retention rates and ensure the team is meeting...
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Customer Success Manager
4 weeks ago
Taguig, Philippines TRSS Full timeOverview Customer Success Manager - AEM The role focuses on post-sales support activities for TR Legal (Philippines) software products, ensuring successful implementation, driving customer satisfaction, and delivering positive business outcomes by working with customers, partners, and internal stakeholders. Responsibilities The Customer Success Manager will...
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Customer Success Manager
1 day ago
Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱1,500,000 - ₱2,500,000 per yearAbout the role As the Customer Success Manager at Eastvantage Business Solutions Inc., you will play a crucial role in ensuring the satisfaction and retention of our valued clients. In this full-time position based in Taguig City, Metro Manila, you will be responsible for building and maintaining long-term relationships with our customers, providing them...