Call Center Representative

2 weeks ago

Manila, Philippines Staffing co. Full time

Responsibilities

  • Provide exceptional customer service through inbound and outbound calls.
  • Resolve customer inquiries and issues promptly and effectively.
  • Document conversations and update customer information accurately.
  • Collaborate with team members to achieve service goals.
  • Maintain a positive and professional demeanor at all times.
Qualifications
  • Educational Qualifications: High school diploma or equivalent; additional qualifications in communications or customer service preferred.
  • Experience Level: 1-2 years in a call center or customer service role.
  • Skills and Competencies: Proficient in English, strong communication skills, and ability to manage calls effectively.
  • Responsibilities and Duties: Handle customer inquiries, resolve issues, and provide information on products/services.
  • Working Conditions: Office environment with schedule flexibility; some evening and weekend shifts.
  • Qualities and Traits: Patience, empathy, problem-solving abilities, and a positive attitude.
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