Benefits Administrator

2 weeks ago

Taguig, Philippines HRTX Full time

Location: BGC, Taguig Work Setup: Full Onsite Schedule: Night Shift | Monday to Friday ROLE OVERVIEW The Benefits Senior Associate is responsible for overseeing the daily administration of U.S.-based employee benefits programs, including health and welfare plans. This role serves as the primary contact for employees and external benefits providers, ensuring seamless communication, accurate processing, and compliance in all aspects of benefits management. The position plays a key role in maintaining enrollment accuracy, resolving issues, and supporting audits and vendor relations. QUALIFICATIONS Required: Bachelors degree in a related field Minimum of 2 years of experience in U.S. benefits administration (as an assistant, coordinator, specialist, or similar role) With experience working in a US-based or global/international company, preferably within the shared services or BPO industry. Ability to maintain confidentiality and manage sensitive employee data Strong written and verbal communication skills Capable of managing multiple competing tasks in a high-paced work environment Keen attention to detail, solid critical thinking, and effective problem-solving skills Proficiency in Microsoft Office, especially Excel (including PivotTables and VLOOKUP functions) Familiarity with U.S. federal and state benefits regulations , including ACA, ERISA, COBRA, HIPAA, and Section 125 DUTIES & RESPONSIBILITIES Handle daily administration of U.S. employee benefits, including medical, dental, vision, pharmacy, COBRA, FSAs, HSAs, life insurance, disability coverage, voluntary plans, and 401(k) Manage employee leaves, including FMLA, ADA, and state-specific leave policies Provide employees with support and education on benefits eligibility and plan options Coordinate with benefits providers to address enrollment, eligibility, and data-related concerns Facilitate benefits onboarding sessions for new hires Review and reconcile payroll deduction and enrollment reports; follow up with employees to resolve missed enrollments or premium changes Audit and process benefits invoices, ensuring accurate billing and timely payment Support annual benefits audits, regulatory filings, and compliance-related reporting, including ACA and nondiscrimination testing Assist with annual open enrollment processes for U.S. employees Collaborate with benefits brokers to prepare communication materials such as enrollment guides, newsletters, and intranet content Contribute to the internal management and improvement of the Benefits Program Develop and update Standard Operating Procedures (SOPs) for benefits processes Escalate urgent or complex issues to the Senior Manager, Total Rewards Ensure compliance with SLAs, internal policies, and applicable regulatory and professional standards Deliver exceptional service while reflecting the companys core values and behaviors Perform additional duties as required Benefits: Competitive salary Additional allowances Night differential

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