Flexible Benefits Administration Analyst

Job Overview As a Flexible Benefits Administration Analyst within the Health and Benefits, you will be part of a team supporting our Asia Pacific clients in monitoring and tracking submitted claims and reimbursements. The ideal candidate will be detail-oriented and have excellent data manipulation skills. Also, exposure or background in the benefits brokerage/insurance administration work is required. The position would also require project management skills and customer support/management skills. You will have the opportunity to: Enhance your technical knowledge of benefits plans around the world Enhance data, process, and project management skills Responsibilities Flex Administration Managing the Flex Benefits and reporting (Payroll and Vendor report) Reconciliation of report output from the system we called Benefits Engine. Answer and provide updates on daily queries received from Employees. Manage the support mailbox which contains questions from Project Managers, Implementations, or Configurations teams. Able to receive call inquiries from Local Countries regarding their Flexible and Insurance Benefits Support claims adjudication processes such as processing claims and regular follow-ups Track and monitor claims timeliness (SLA) using the standard Case Management Tool (CMT) Resolve client queries Support interactions between clients, WTW and insurance vendors Excellence Apply practice-specific technology and provide high-quality services to internal and external Willis Towers Watson clients Perform data validation and processing work using agreed-upon tools, standards, and techniques, including self-checking work and following review processes Significant attention to detail and excellent data manipulation skills Provide input on product and process improvements Support continuous improvement initiatives Compliance with the process, regulatory and legal requirements People Build relationships internally and collaborate effectively on teams both in the office and virtually across regions Demonstrate natural ease and effectiveness when dealing with associates in other Willis Towers Watson offices Clients Work with Team Leader to ensure that each task (or case) meets the timeliness and quality measures. Respond to all requests and communications effectively and efficiently Increase efficiency within teams by identifying ways to improve processes Work with H&B consultants and services to provide high-quality service Coordinate with insurers to provide timely and accurate status updates of claims, etc… Support interactions between clients, WTW and insurance vendors Financial Meet productivity goals Maintain accurate time records Qualifications Bachelor’s degree is required, preferably in a program with a heavy emphasis on mathematics or business Open to fresh graduates Preferably 1-2 years’ work experience either in an insurance company or an outsourcing company doing healthcare processes (eg claims, enrolment) Previous benefits or insurance experience a plus Advanced proficiency in Microsoft Office (Word, Excel, and PowerPoint) Experience with data entry, validation, and manipulation (advanced Excel skills are essential) Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability/accuracy for the designated purpose Ability to ask the right questions and seek help where appropriate Sense of accountability; owning one’s work and taking pride in it Collaboration with a global team includes taking accountability for quality and on-time delivery of own work and involving other team members when appropriate Structured problem solving and analytical thinking Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition Strong client service orientation Strong client relationship, interpersonal and team skills Proficiency in English required, good written and communication skills Able to work shift hours (APAC, EMEA) #J-18808-Ljbffr