Customer Success Program Manager
2 weeks ago
About Panoptyc About the Role We’re looking for a Customer Success Manager (Scale) who thrives on building outstanding customer experiences at scale. You’ll manage a high volume of customers through data-driven programs, ensuring the right level of engagement at the right time. This role blends strategy, analytics, and customer care—perfect for someone who loves creating efficient systems, engaging content, and scalable processes that drive adoption and long-term value. You’ll partner closely with Product, Sales, and Loss Prevention teams to design and deliver programs that maximize client success and ROI. If you excel in this role, there’s significant potential for growth and advancement as Panoptyc continues to scale. Responsibilities Own the customer lifecycle at scale—driving product adoption, satisfaction, and value realization across a large customer base. Leverage analytics to proactively identify risks, surface opportunities, and deliver the right touch at the right time. Build and manage scalable customer programs—webinars, office hours, optimization calls, and digital content. Monitor and report on key success metrics (adoption, retention, NPS, expansion). Act as the voice of the customer—gather insights and share feedback with Product, Sales, and leadership to improve outcomes. Collaborate with cross-functional teams to produce high-quality resources that accelerate customer learning and growth. Drive initiatives that reduce churn, increase engagement, and position accounts for expansion. Contribute as an innovative, collaborative thought partner within the Customer Success team. Qualifications 2+ years in customer-facing roles (CSM, account management, project management, or support), ideally in SaaS. Strong analytical mindset; experience working with CX or analytics tools. Proficient with productivity and communication tools. Experience with CRM, email and reporting tools (eg: Hubspot, customer.io, SQL, BI dashboards etc). Ability to manage multiple projects simultaneously while maintaining attention to detail. Excellent written and verbal communication skills, with confidence presenting to client groups. Proven track record of turning customer data into actionable insights. Experience building successful programs from the ground up. Experience collaborating across Product, Marketing, Sales, and Support. Strong communication skills and ability to work effectively in a remote environment, including working asynchronously and with times of high ambiguity. (Bonus) Experience with Loss Prevention. Why Join Panoptyc? Competitive salary and benefits. Be part of a rapidly growing team reshaping retail security. Full remote work flexibility with a dynamic, global team. Opportunity to work closely with executive leadership and drive business impact. Job Details: Full-time status (40 hours per week). Able to work during U.S. Eastern Time zone. Location: Remote. Note: The provided salary range of $8-$10 / hour seems incorrect for the described role and may be a mistake. Typically, roles like Customer Success Manager (Scale) are offered higher compensation packages. #J-18808-Ljbffr
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Customer Success Manager
1 week ago
Cabuyao, Calabarzon, Philippines Locad Full time ₱1,500,000 - ₱2,500,000 per yearAbout LocadLocad is the logistics engine enabling e-commerce brands to systematically store, pack, ship, and track orders across Asia-Pacific, GCC and the USA. Our tech platform syncs inventory across online channels and organizes end-to-end order fulfilment through our reliable network of warehouses and shipping partners across Singapore, Malaysia, the...
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Customer Success Manager
6 days ago
Cabuyao, Philippines Antler Full timeWhat you'll focus on First and foremost, you’ll be the brand ambassador for Locad, but also the support function that our customers use to ensure they get the most of the Locad platform. Your objective is to build long term relationships that are built on trust. After all, the customers we bring on board are building their business and we are key to their...
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Associate Manager
6 days ago
Cabuyao, Philippines Locad Full timeAbout Locad Locad is the logistics engine enabling e-commerce brands to systematically store, pack, ship, and track orders across Asia-Pacific, GCC and the USA. Our tech platform syncs inventory across online channels and organizes end-to-end order fulfilment through our reliable network of warehouses and shipping partners across Singapore, Malaysia, the...
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Associate Manager
5 days ago
Cabuyao, Philippines Antler Full timeWhat you’ll focus on 1. Client Support & Escalation Management Serve as the primary POC for client inquiries, support requests, and escalations. Manage and resolve support tickets efficiently , ensuring a 90% One-Touch Resolution Rate . Identify root causes of issues and work cross-functionally with warehouse, fulfilment, and operations teams to prevent...
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Virtual Training
2 weeks ago
Cabuyao, Philippines TalentPop App Full timeOverview Virtual Training & Success Lead (eCommerce) Ready to turn eCommerce talent into high-performing experts? Join our rapidly scaling eCommerce ecosystem leader and take the reins of our entire digital learning experience. This isn’t just a training role; you are the Chief Success Architect for our remote teams, ensuring every agent is equipped not...
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B2B Account Manager
5 days ago
Cabuyao, Philippines Ninja Van Full timeABOUT THE COMPANY: Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing,...
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Mandarin Language Customer Support Associate
4 weeks ago
Cabuyao, Philippines Workstream Full timeOverview Manila, Philippines Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the...
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Maintenance Manager
4 days ago
Cabuyao, Philippines Wärtsilä Corp Full timeMaintenance Manager Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners accelerate their decarbonisation journeys through our market‑leading technologies and power system modelling expertise. These cover decarbonisation services, future‑fuel enabled balancing power plants, hybrid solutions, energy storage...
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Maintenance Manager
3 weeks ago
Cabuyao, Philippines Wärtsilä Full timeOverview Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise, including decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation...
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Maintenance Manager
2 weeks ago
Cabuyao, Philippines Wärtsilä Full timeOverview Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and...
