Customer Service Representative

Customer Service Representative - Healthcare Cisive, Quezon City, National Capital Region, Philippines At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence. Our Values Integrity First: We uphold the highest ethical standards in everything we do. Innovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs. Win Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals. Customer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management. Stay One Step Ahead: We proactively seek knowledge that helps us—and our clients—stay ahead of the curve. The Drug Testing and Occupational Health Services (DTOHS) Specialist (CSR for Healthcare) is responsible for supporting the end-to-end coordination, documentation, and verification of drug testing and occupational health services for our clients. This includes reviewing results, following up with clinics or vendors, ensuring compliance with DOT/non-DOT regulations, and updating systems accordingly. The role requires strong attention to detail, timely communication, and the ability to navigate complex service chains involving multiple external and internal stakeholders. The candidate must be willing to WORK ONSITE in Quezon City , following a NIGHT SHIFT schedule. Duties and Responsibilities Review and process drug testing and occupational health service results in alignment with client requirements and regulatory standards. Follow up with clinics, vendors, or labs to obtain pending documentation or clarify service discrepancies. Input case updates, detailed notes, and follow-up actions in the internal tracking system. Coordinate resolution of delayed or escalated cases by collaborating with internal teams or vendor partners. Maintain accurate logs for audit readiness and regulatory compliance, especially for DOT-covered employees. Interpret service codes and determine whether additional follow-up or clarification is required. Monitor time-sensitive tasks and contribute to SLAs through accurate and prompt task completion. Support the development of best practices and process. Minimum Qualifications 1-3 years of experience in healthcare, occupational health, background screening or case management preferred. Previous customer service experience is highly preferred. Graduate of any 2-year or 4-year course preferred; or has at least completed 2 years in college. Familiarity with US DOT regulations, drug testing procedures, or occupational health services (e.g., TB tests, physicals, vaccinations) is a plus. Excellent written and verbal communication skills. Strong organizational skills with a proven ability to handle multiple priorities. Proficient in Microsoft Office, including Outlook, Excel and data entry tools. Seniority Level Entry level Employment Type Full-time Job Function Analyst and Customer Service Industries: Business Consulting and Services, Information Services, and Health and Human Services Referrals increase your chances of interviewing at Cisive by 2x. #J-18808-Ljbffr