Customer Service Representative

2 weeks ago

Quezon City, Philippines ACCPRO International Full time

CSR Insurance QC SITE Work Set-up: Onsite Work Schedule: Nightshift/ 2 days off (shifting) DUTIES and RESPONSIBILITIES: ● Excellent communication and phone skills, with an ability to think and react to situations confidently ● Demonstrate ability to identify opportunities, develop account strategies, and negotiate creative solutions ● Appropriately communicate brand and corporate position, foster and maintain excellent customer relationship and build rapport in every customer contact via telephone or written correspondence ● Able to create a need and emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports for existing customers utilizing web based tools or proprietary software QUALIFICATIONS: ● Candidate must have at least 1 year BPO experience ● Educational attainment: College Graduate with 1 year BPO exp or College Undergrad with 2 years BPO experience ● Excellent Communication Skills ● Must be willing to work onsite and be amenable to shifting schedules. BENEFITS OFFERED: ● Competitive compensation package with monthly performance incentives ● Meal and other allowances ● Medical coverage for employees and up to three qualified dependents ● Dental coverage for employees ● Skills enhancement through training and professional development programs ● HMO coverage for up to three dependents, valid until age 80

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