Team Manager | Collections
1 week ago
Team Manager | Collections 2 days ago Be among the first 25 applicants Company Description Sutherland is seeking an organized and goal-oriented person to join us as a Team Manager - Collections. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job Description Responsibilities: Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activities: i. Accomplish weekly deliverables, such as: Coaching compliance inclusive of RCAs and action Plans. Weekly Audit requirement and call scrubbings. Team attendance infractions insights thru internal Sutherland attendance tool. ii. Provide ideas that can help the client improve their product, business, processes and/or policies. iii. Present Team Performance to Clients as needed basis. Client advocate: Address team attendance and attrition through relationship building and removing barriers that affect People Metrics. Improve employee morale. i. Set up accountability discussions on attendance and performance challenges. ii. Report potential red flag on employee retention and partner with Operations Manager on stay interviews. iii. Keep employees in the loop for any internal and external updates. iv. Have Team participate on Site and Program employee engagement activities. v. Come up with Team level mini engagement activities to hype morale. Qualifications: At least two years of Team Leader experience supporting Banking and Financial services campaigns – specifically collections. Be able to work in MS Office. Be able to work in a fast-paced environment. Be pro‑active in developing trust and professional rapport with employees and team members; work as a team‑player. Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements. Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner. Amenable working onsite in Clark. Internal Qualifications: Must have FY25 PDP score of Exceeds Most or Clearly Exceeds. Tenure of at least 18 months. No Active DA. Additional Information All your information will be kept confidential according to EEO guidelines. Seniority Level Entry level Employment Type Full-time Job Function Other Industries IT Services and IT Consulting Baguio City, Cordillera Admin Region, Philippines #J-18808-Ljbffr
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Team Manager | Collections
1 week ago
San Fernando, Philippines Sutherland Full timeCompany Description Sutherland is seeking an organized and goal-oriented person to join us as a Team Manager - Collections. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description Responsibilities:...
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Team Manager | Collections
1 week ago
San Fernando, Philippines Sutherland Full timeOverview Sutherland is seeking an organized and goal-oriented person to join us as a Team Manager - Collections. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Responsibilities Managing Team Performance:...
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plant cashier
2 days ago
San Fernando, Central Luzon, Philippines Credit & Collections Supervisor Full time ₱192,000 - ₱216,000 per yearThe Plant Cashier is responsible for handling all cash-related transactions at the plant level, including collections, disbursements, and daily fund monitoring. The position ensures that all cash movements are properly recorded, supported by valid documents, and reported accurately and on time to the Accounting Department.II. DUTIES AND RESPONSIBILITIESA....
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Software Team Lead
3 weeks ago
San Fernando, Philippines Career Team Enterprises Full timeIt’s not just about the tech; it’s about the people! At Career TEAM we work to “accelerate the human condition.” Working on our state-of-the-edge portal Career EDGE, you will change lives and that’s just the beginning! You will be working with new technologies on enterprise products that serve a diverse population across the U.S. You will truly be...
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Team Manager
2 weeks ago
San Fernando, Central Luzon, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per yearCompany DescriptionSutherland is seeking an organized and goal-oriented person to join us as a Team Manager - Collections. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youJob...
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Operations Manager
3 weeks ago
San Fernando, Philippines Sutherland Full timeCompany Description Sutherland is seeking an organized and goal-oriented person to join us as a Operations Manager/Sr Manager - Collections . We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description...
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Collection Specialist
1 week ago
San Fernando, Philippines Remote Employee PH Full timeRemote Employee BPO has an outstanding opportunity for you!Role: Collection SpecialistCompensation: Competitive Basic SalaryIncentives: $200 - $300 (Great performance = Great incentives)Bonus: 5,000 Perfect AttendanceBenefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, and Night DifferentialWork Schedule: 5-day work week, 9:00 p.m. to 6:00...
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Collection Specialist
7 days ago
San Fernando, Philippines Remote Employee PH Full timeOverview Role: Collection Specialist Compensation: Competitive Basic Salary Bonus: 5,000 Perfect Attendance Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, and Night Differential Work Schedule: 5-day work week, 9:00 p.m. to 6:00 a.m. Philippine Time Work Setup: WFO (Office-based) Summary We are looking for enthusiastic and skilled...
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Collections Officer
2 weeks ago
San Fernando, Central Luzon, Philippines Emapta Full time ₱600,000 - ₱900,000 per yearRecover with respect. Resolve with purpose. In the world of finance, success isn't just measured in numbers-it's built on trust, empathy, and balance. Here, you'll handle conversations that create real impact while enjoying a supportive environment that values your time, growth, and well-being. Build a fulfilling career where purpose and balance go hand in...
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Collection Specialist
1 week ago
San Fernando, Central Luzon, Philippines Remote Employee PH Full time ₱80,000 - ₱120,000 per yearRemote Employee BPO has an outstanding opportunity for youRole: Collection SpecialistCompensation: Competitive Basic SalaryIncentives: $200 - $300 (Great performance = Great incentives)Bonus: 5,000 Perfect AttendanceBenefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, and Night DifferentialWork Schedule: 5-day work week, 9:00 p.m. to 6:00...
