Marketing Support Specialist

7 days ago

Southern Manila District, Philippines DOXA Talent Full time

Join to apply for the Marketing Support Specialist (Colombia) role at DOXA Talent

Our Company

What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.

The Role

We’re seeking a Marketing Support Specialist . This role is designed for someone passionate about delivering world-class service by assisting clients and internal teams through communication, problem-solving, and project management.

You’ll play a key role in ensuring our clients achieve success with our products and services, helping staffing companies acquire new clients and supporting job seekers in finding their ideal careers.

Location: Must be in Colombia – Remote.

Environment: Colombian and International Teams.

Language: Advanced English (B2+ - C1).

Timezone: Monday to Friday – 9:00 AM – 6:00 PM.

Contract: Non-fixed Term Colombian Contract.

Requirements

  • Excellent communication (written and oral, US English)
  • Proficient with Office365 and WordPress admin experience
  • AI familiarity (or willingness to learn)
  • Technically savvy – picks up technology quickly and easily (e.g., DNS, hosting, SPF/DKIM, etc.)
  • Strong documentation and process adherence
  • Quick Learning / Curiosity
  • Detail-Oriented / Process Adherence

You’ll stand out if you…

  • Are passionate about serving clients with 3+ years’ relevant experience.
  • Can demonstrate technical acumen and an ability to identify and solve problems.
  • Embrace change and continual improvement.
  • Have a willingness to grow, learn, and challenge yourself.
  • Demonstrate a positive can-do attitude and live life without drama.
  • Composure and Professionalism. Ability to maintain an attitude of empathy and caring to diffuse frustrated clients and deepen relationships with clients to provide share-worthy service.
  • Excellent in Communication. Articulate, clear and concise in both verbal and written forms; adept at understanding and responding to client inquiries and concerns.
  • Proficient Problem Solver. Skilled in asking questions to identify root issues and generating effective solutions promptly and efficiently.
  • Technologically Savvy. Comfortable with the latest technology, and able to leverage it to enhance customer experience and resolve issues.
  • Client-Centric. Focused on understanding and prioritizing customer needs, ensuring a positive experience with our services.

Responsibilities

  • Help Desk. Provide first-level support to clients’ questions about content management, posting jobs, and our services with efficiency and empathy. Requires triage of tickets to categorize and prioritize by asking questions, collecting information, researching, and testing to resolve or escalate to internal teammates or external vendors.
  • Training and Documentation. Provide training to clients and internal teams, including live Zoom sessions and creating resourceful training materials.
  • Project Support. Providing thorough quality checks, proofing, contract creation, and other support-level services to ensure we deliver the best product possible.
  • Project Implementation. Managing short-duration projects and assisting with technical aspects of larger projects.

DOXA Talent is an equal opportunities employer and welcomes applications from all qualified candidates.

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