Onboarding and Offboarding Specialist

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation. Job Overview We are seeking a detail-oriented Onboarding and Off boarding Specialist to manage the seamless onboarding of new customers, ongoing account maintenance, and the offboarding process for terminated customers. This role requires strong contract comprehension and meticulous attention to detail to ensure accurate and compliant account management. Key Responsibilities Manage end-to-end onboarding processes for new customers, including account creation and configuration in internal systems. Maintain customer accounts by updating information, permissions, and system settings as needed throughout the customer lifecycle. Coordinate offboarding activities for terminated customers, ensuring proper deactivation of accounts, revocation of access, and data archiving or deletion as required. Review and understand customer contracts to ensure compliance during onboarding and offboarding. Maintain accurate records and documentation related to onboarding, account changes, and offboarding activities. Collaborate with internal teams such as Sales, Legal, and IT to facilitate smooth transitions and resolve any account-related issues. Qualifications 2+ years of experience in customer onboarding, account management, or related roles Strong ability to interpret and apply contract terms related to customer accounts Exceptional attention to detail and organizational skills Proficient with CRM and account management systems Excellent communication and interpersonal skills Ability to handle sensitive information with confidentiality and professionalism Category: Customer Support Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our values and code of ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE. Requisition: J #J-18808-Ljbffr