Onboarding and Offboarding Specialist

9 hours ago

Pasig, National Capital Region, Philippines Iron Mountain Incorporated Full time ₱400,000 - ₱800,000 per year
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

In this role, you will be responsible for ensuring the accurate, compliant, and seamless management of the full customer account lifecycle, from initial setup through to termination and data disposition.

Our Customer Success team is dedicated to providing a unified experience for all our customers, acting as a crucial link between our services and their ongoing account needs.

What You'll Do

In this role, you will:
  • Manage End-to-End Account Processes: Execute the complete customer lifecycle management, including meticulous account creation, system configuration, ongoing maintenance, and accurate deactivation of accounts upon termination.
  • Collaborate for Seamless Transitions: Partner with cross-functional teams such as Sales, Legal, and Information Technology (IT) to resolve any account-related issues and ensure smooth and timely customer transitions.
  • Ensure Contractual Compliance: Review and interpret customer contracts to guarantee that all onboarding, account changes, and off boarding activities strictly adhere to agreed-upon terms, company policies, and regulatory standards.
What You'll Bring

The ideal candidate will have:
  • Two or more years of experience in customer onboarding, account management, or a related operational role.
  • Strong knowledge of Customer Relationship Management (CRM) and account management systems.
  • Proven ability to interpret and apply contract terms with exceptional attention to detail and strong organizational skills.
  • Excellent communication and interpersonal skills, with the ability to handle sensitive information with confidentiality and professionalism.
What We Offer
  • Competitive compensation and benefits aligned with the experience.
  • Flexible work options/alternative work options to support work-life balance.
  • Opportunities for continuous learning and professional growth.
Call to Action:

If you are a highly organized, contract-savvy professional ready to play a critical role in our customer lifecycle management, apply today

Category: Customer Support

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