Chief Operating Officer

About Lennor Group

As a proud Filipino company, we are committed to providing world-class business and workforce solutions. Our deep market expertise, combined with a global perspective, empowers us to serve businesses of all sizes and industries efficiently

Our brand, Lennor Metier , is a leading recruitment agency and headhunting firm in the Philippines, partnering with reputable companies to source top talent for direct-hire opportunities. Itspecializes in IT, Finance, Engineering, Sales & Marketing, Supply Chain, HR, and Executive Search.

Industry: IT Services

Salary Range : ₱300,000 - ₱400,000

Work Setup : Onsite

Shift Schedule : Day Shift

Location : Makati City

Job Overview

Our client is a leading company in the information services sector, providing innovative solutions in the back office and support operations. They are seeking a highly skilled and results-oriented Chief Operating Officer (COO) to drive the company’s operational efficiency and overall business growth. The ideal candidate will have extensive experience in the outsourcing industry, with a preference for a background in infrastructure or transportation.

Your Responsibilities:

• Oversee and lead the day-to-day operations of the company, focusing on back-office and support services in the information services industry.
• Develop and implement effective operational strategies, policies, and procedures to enhance productivity, streamline workflows, and ensure top-quality service delivery.
• Collaborate with senior leadership to align operational activities with the company’s goals and objectives, driving growth and operational excellence.
• Analyze performance metrics and operational data to identify areas for improvement, implementing solutions to enhance operational efficiency.
• Manage budgets, resources, and staffing to maintain cost-effective operations and ensure optimal performance.
• Lead, motivate, and mentor the operations team, promoting a high-performance culture based on accountability, customer satisfaction, and continuous improvement.
• Ensure compliance with all regulatory standards and industry best practices, maintaining high-quality service and operational integrity.
• Maintain strong relationships with clients, vendors, and partners, ensuring service delivery is consistent with expectations and requirements.
• Leverage technology and operational systems to improve back-office processes, automate workflows, and drive business growth.
• Evaluate and implement strategies to scale operations, supporting long-term organizational success and profitability.

What our Client is Looking For:

• Bachelor’s degree in Business Administration, Management, or a related field. An MBA is a plus.
• At least 8-10 years of experience in operations management, with a minimum of 5 years in a senior leadership role.
• Solid experience in the outsourcing industry, especially in managing back-office and information services operations.
• Experience in infrastructure or transportation sectors is a plus.
• Proven ability to lead operational improvements, drive efficiency, and optimize resource utilization.
• Strong leadership, communication, and interpersonal skills with a focus on team collaboration.
• Strong analytical, strategic thinking, and problem-solving abilities.
• Expertise in budgeting, financial planning, and resource management.
• Ability to manage change in a fast-paced, evolving environment.
• Knowledge of technology platforms and tools that improve operational efficiency.

Ready to take the next step in your career? Submit your application now

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