Client Services Manager

Taguig, National Capital Region Ingram Micro

Posted today

Job Description

Description: Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Seasoned individual contributor. Works under limited supervision for routine situations.
• Provides assistance and training to lower level employees. Problems typically are not routine and require analysis to understand.
• Makes minor adjustments to working methods. Explains practices, procedures and policies to reach agreement with others outside of the job area.
• Provides administrative or technical support at a senior level. Proficient in the various competencies relevant to their job.
• May act as a lead or mentor to more junior technical or administrative support personnel.
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Normally works independently within established procedures associated with the specific job function. Normally receives little instruction on daily work.
• Determines methods and procedures on new assignments.
• May be informal team leader.

Education: College degree and minimum 3 years experience in functional area. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.*

Associate II, Customer Support

Taguig, National Capital Region Ingram Micro

Posted today

Job Description

Description: Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc. May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Established and productive individual contributor. Works under moderate supervision. Problems faced are typically routine, but may at times require interpretation or deviation from standard procedures.
• Makes minor adjustments to working methods; communicates information that requires explanation or interpretation.
• Provides administrative or technical support at an intermediate level. Still gaining or have attained full proficiency in their specific area of discipline.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice. Works under moderate supervision; may seek advice of senior personnel.
• Normal follow established procedures on routine work; requires instructions only on new assignments.

Education: College degree and 3 years of general experience or 2 years functional experience. Applies acquired job skills and company policies and procedures to complete assigned tasks.

Job Location

Makati, National Capital Region Confidential

Posted 20 days ago

Job Description

(Job Alert) Customer Support Associate

We are in need of a Customer Support Associate for a full-time onsite role in Makati. Responsibilities include handling phone/live chat, assisting customers, using knowledge base, coordinating with Operations or KYC teams, escalating as needed, and participating in coaching and client-improvement trainings.

Responsibilities

• Phone or Live chat shift
• Help customers by understanding their queries and providing solutions
• Search Knowledgebase and FAQ for relevant information
• Coordinate with Operations or KYC teams via internal ticketing
• Escalate tickets as needed
• Email shift; manage oldest emails first
• Attend coaching and client-improvement trainings

Qualifications

• Customer Service experience in BPO with at least 6 months
• Strong English understanding; able to work with English tooling and Knowledge Base
• Ability to multi-task and handle challenging situations
• Adaptable to fast-paced environment
• Problem-solving mindset and attention to detail
• Ability to own contact and resolve client issues; welcome feedback
• Growth mindset and desire to learn
• Basic computer skills; typing speed 40 WPM with 100% accuracy
• Filipino resident in the Philippines

Work location : Ayala Ave., Makati City, Philippines

SetSchedule – Customer Success Consultant

Makati, National Capital Region SetSchedule

Posted today

Job Description

Overview :

SetSchedule is the software behind the Nation’s most successful Realtors and Professionals. We are looking for a Customer Success Consultant to ensure realtors are satisfied with our product and services 24/7.

Job Highlights

• Full-time remote-based position
• Competitive Salary ($7/hr)
• Career development opportunities
• Be part of a fast-growing real-estate tech company

Responsibilities

• Supervise the User Experience Team to meet quality standards and deadlines
• Resolve customer complaints and provide product/service details
• Provide superior user experience to members
• Discuss performance issues with employees and resolve problems
• Prepare work schedules and assignments
• Perform other duties within your category as assigned

Requirements

• At least 5 years in tech support leadership (Team Lead, Supervisor, Manager) or equivalent
• Excellent communication and conflict resolution skills
• Proficiency with collaboration tools (Google Docs/Sheets/Meets, Slack, etc.)
• Minimum workstation requirements: PC/laptop with i3, 8GB RAM; noise-canceling headset; 25 Mbps wired internet

Benefits

• Additional leave; company events; health insurance; paid training; work from home

Schedule: 8-hour shift. Location: Makati City (relocation allowed).

Customer Support Representative (Amazon) – 25 to 40k

Makati, National Capital Region M and J Recruitment Firm

Posted today

Job Description

Responsibilities :

• Provide excellent customer service through active listening
• Handle confidential customer information securely
• Aim to resolve issues on first call by being proactive
• Communicate effectively with customers

Qualifications

• At least 2 years of college completed with 3 years of BPO experience
• Experience in E-Commerce BPO preferred
• Detail-oriented, organized, team player; able to manage tasks and timelines
• Strong English communication; proficient computer and internet navigation; intermediate Excel
• Amenable to night shift in Makati

Salary: Php 25,000 to Php 40,000

Schedule: Night shift

Application Question: Experience in Customer service: 3 years preferred

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Customer Care Support E-commerce Makati

Makati, National Capital Region M and J Recruitment Firm

Posted today

Job Description

Responsibilities :

• Provide excellent customer service through active listening
• Handle confidential customer information securely
• Aim to resolve issues on first call by being proactive
• Communicate effectively with customers

Qualifications

• At least 2 years of college completed with 3 years BPO experience
• Experience in E-Commerce BPO preferred
• Detail-oriented, organized, team player; able to manage tasks and timelines
• Strong English communication; proficient computer and internet navigation; intermediate Excel
• Amenable to night shift in Makati

Salary: Php 25,000.00 - Php 40,000.00 per month

Schedule: Night shift, Shift system

Application Question: Experience in Customer service: 3 years preferred

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