Technical Analyst-Wordpress

Technical Analyst Wordpress jobs in Makati

Makati, National Capital Region

Posted today

Job Description

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity: Provide production monitoring of data, error analysis, and serve as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.

You Are Great At

• Providing technical support responding to case service levels, providing production support, effectively analyzing issues, providing issue resolution, and customer notification. Recreating customer issues & escalate to appropriate level.
• Working cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers. Submitting/providing ideas/suggestions for new content to knowledge base.
• Performing other/additional duties and projects that may be periodically assigned and may require on-call and weekend rotation.

What it takes

• Working experience with Operating Systems (Unix/Linux and Windows).
• Working experience with Database (SQL, Oracle).
• Working experience with Active Directory.
• Electronic Data Interchange (EDI) knowledge preferred
• Must demonstrate effective English communication skills and the capability of delivering technical solutions to customers who may or may not be EDI savvy

Additional Notes

Global Job Posting Footers: Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles. Equal Opportunity Employer. Global Vaccination Policy details apply.

Technical Support Representative

Posted today

Job Description

Overview: Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will work in a collaborative environment with opportunities to grow your career.

Responsibilities:

• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Adequately communicate with customers

Qualifications:

• Filipino citizen or equivalent legal status
• Proven oral and written English communication skills
• Strong logic and problem-solving skills
• Availability to work in various shifts
• Skill in using Windows operating systems
• Organization and work prioritization skills
• TP PRNQE

Job Types: Full-time, Permanent

Salary: Php22,000.00 - Php24,000.00 per month

Benefits: Flextime, Paid training, Pay raise

Schedule: 8 hour shift, Shift system

Supplemental Pay: 13th month salary, Bonus pay, Overtime pay, Performance bonus, Yearly bonus

COVID-19 considerations: Always

Technical Support Representative

Taguig, National Capital Region

Gratitude Inc.

Posted today

Job Description

Overview: Same as above - customer inquiries handling to create great experiences.

Responsibilities:

• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Adequately communicate with customers

Qualifications:

• Filipino citizen or equivalent legal status
• Proven oral and written English communication skills
• Strong logic and problem-solving skills
• Availability to work in various shifts
• Skill in using Windows operating systems
• Organization and work prioritization skills
• TP TGG

Job Types: Full-time, Permanent

Salary: Php22,000.00 - Php24,000.00 per month

Benefits: Flextime, Paid training, Pay raise

Schedule: 8 hour shift, Shift system

Supplemental Pay: 13th month salary, Bonus pay, Overtime pay, Performance bonus, Yearly bonus

COVID-19 considerations: Always

Technical Support Representative

Tech locations: Makati, Taguig, Mandaluyong, Antipolo, etc. Gratitude Inc.

Posted today

Job Description

Overview: Similar responsibilities and qualifications as above for Technical Support Representatives.

Responsibilities: See above.

Qualifications: Filipino citizen or equivalent, English communication, Windows OS, shifts, TP codes per location (examples: MKTI, TGG, Manda, ANPLO, etc.).

Job Types: Full-time, Permanent

Salary: Php22,000.00 - Php24,000.00 per month or up to Php28,000.00 for certain roles

Benefits: Flextime, Paid training, Pay raise, Health insurance

Schedule: 8 hour shift, Rotational shift

Supplemental Pay: 13th month salary, Overtime pay

COVID-19 considerations: Always

Technical Support Manager

Posted 333 days ago

Job Description (summary)

JOB SUMMARY: A Service Supervisor responsible for on-site and remote IT asset support, reporting, and team management. Requires 7 years experience and 3+ years of team management. Onsite work in Ortigas office; field work possible.

Requirements: Degree in Computer/IT, remote and on-site support experience, hardware and software installation/configuration, no derogatory records.

Locations: Ortigas Office (onsite), Philippines

What Locations Can I Find These Jobs In?

Multiple locations in the National Capital Region and surrounding areas (Makati, Taguig, Mandaluyong, Antipolo, Ortigas, etc.).

#J-18808-Ljbffr

---