Senior WordPress Technical Support Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeTechnical Full time $12,000 - $14,000

About This Position

">Role Overview

This is a challenging and rewarding position that requires exceptional technical expertise, strong communication skills, and a passion for delivering top-notch customer support.

Main Responsibilities
  • Provide first-class customer service to various WordPress users through ticket and live chat based help desk systems.
  • Guide customers on how to use specific products by answering their questions and providing clear instructions.
  • Diagnose problems that customers have on their sites and offer effective solutions.
  • Troubleshoot and investigate issues to identify the root cause of the problem.
  • Create detailed bug reports for developers so that they can quickly understand the issue and identify a fix.
Skill Requirements
  • Over 5 years of hands-on experience with WordPress and its ecosystem.
  • Proficient in creating well-structured HTML documents, implementing CSS, and recognizing JavaScript console errors.
  • Familiarity with basic PHP syntax, custom hooks, filters, and caching & performance optimization plugins.
  • Skilled in optimizing WordPress websites according to Google Core Web Vitals and Page Speed Insights.
  • Experience with WordPress page builder plugins, theme builders, the block editor, common caching & performance optimization plugins, and SEO plugins.
Desirable Qualifications
  • Ability to create custom WordPress plugins and themes from scratch.
  • Familiarity with cloud hosting stacks, cPanel, NGINX, Apache, MySQL, etc.
  • Previous exposure to live chat or help desk tools like Help Scout, Freshdesk, or Zendesk.
Benefits Package
  • Fully remote arrangement
  • Collaborative environment
  • Paid training

$1,000 - $1,400 a month

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