Senior Analyst, Commercial SBC

2 weeks ago

Zamboanga City, Philippines Ocwen Financial Full time

JOB FUNCTIONS AND RESPONSIBILITIES

The Commercial Portfolio Associate will provide quality collection and property surveillance activities for commercial real estate loans. This role supports a team of Portfolio Managers who serve as the primary contact for borrower research requests and collection efforts. The position requires the ability to perform customer relationship functions, review loan documents, ensure compliance, conduct quality control, and resolve a wide spectrum of borrower-related inquiries related to commercial loan servicing.

  • Assist the Portfolio Manager in monitoring all delinquent commercial loans and pursuing actions to resolve delinquencies.
  • Perform daily customer service activities, including handling outbound calls with borrowers and third-party representatives, in English and Spanish.

Perform collection and servicing activities, including customer service and collection calls.

  • Handle inbound calls in a call queue, maintaining service levels and call center performance metrics such as Schedule Adherence, Attendance, and Availability.
  • Support the Portfolio Manager in surveillance-related activities, including tax, insurance, escrow analysis, and suspense management.

Manage tasks such as obtaining documentation for borrower requests (assumptions, easements, partial releases) and submitting these to the Portfolio Manager for review and approval.

  • Identify and escalate significant property issues to the Portfolio Manager.
  • Assist in analyzing property operating statements and rent rolls as part of Watchlist monitoring and collateral review.
  • Coordinate with internal departments for portfolio management.
  • Perform other duties as assigned.

EDUCATION / EXPERIENCE

  • Minimum of 2 years of experience in the mortgage industry required.
  • Demonstrates a positive attitude, contributes to team morale, and is eager to learn new skills.
  • Ability to work independently and be self-motivated.
  • College degree preferred.
  • Open to college undergraduates with at least 6 months of Business Process Outsourcing (BPO) experience, preferably in collections.

WORK SCHEDULE OR TRAVEL REQUIREMENTS

  • Call center hours are Monday – Friday, 8:00am – 9:00pm local time. Shifts will fall within these hours. A stable internet connection is required for a hybrid work-from-home model. On-site work may be required based on business needs.
#J-18808-Ljbffr

  • Relationship Manager

    4 days ago

    , Zamboanga del Sur, Philippines Security Bank Corporation Full time

    Overview As a Relationship Manager , you will solicit and manage accounts within the target market of the Commercial Banking Group. Ensures desired profitability is achieved vis-a-vis the risk profile of the accounts. How you'll contribute Assesses loan portfolio using proper account management strategies in order to ensure satisfactory credit quality of...

  • Senior Commercial Finance Analyst

    2 days ago

    Quezon City, National Capital Region, Philippines Universal Robina Corporation Full time $80,000 - $120,000 per year

    Grow Beyond UR Job with URCUniversal Robina Corporation is looking for aSenior CommercialFinance Analyst.TheSenior Finance Analyst provides decision support to Management through financial analysis and simulations.What are the Roles and Responsibilities?Provides decision support to Management through financial analysis, forecasts and simulationsAnalyzes...

  • Commercial Real Estate Analyst

    1 week ago

    Makati City, National Capital Region, Philippines TFA Commercial Realty Full time ₱900,000 - ₱1,200,000 per year

    We are seeking a highly organized and detail-oriented Commercial Real Estate Analyst to join our close knit team. The ideal candidate will work closely with the Managing Directors and with the Executive Director for Commercial/Office Property, the role will cover all aspects related to transactions or business development, including but shall not be limited...

  • Commercial Business Analyst

    4 weeks ago

    Davao City, Davao, Philippines Bachy Soletanche Singapore Full time

    OverviewAbout AscentiumAscentium is a leading global business services platform dedicated to helping businesses scale greater heights. Headquartered in Singapore, we empower extraordinary growth through specialised expertise and comprehensive one-stop solutions in corporate services, finance and accounting, HR services, and fiduciary and trust services. Our...

  • Senior Commercial Analyst

    4 days ago

    Mandaluyong City, National Capital Region, Philippines Emapta Full time ₱2,000,000 - ₱2,500,000 per year

    Make Your Mark in Real Estate Finance-Without Leaving Home Take your place in the world of real estate analytics where insights drive global impact and strategy fuels innovation. Step into a global career in the real estate industry, where your analytical expertise creates international opportunities. Stay rooted in your home country while making an impact...

  • Commercial Finance Analyst

    4 days ago

    Makati City, National Capital Region, Philippines Publicis Groupe Full time ₱900,000 - ₱1,200,000 per year

    TheCommercial Finance Analystsupports the finance team by assisting in financial reporting, client profitability analysis, and commercial decision-making. This role involves collaborating with leadership and cross-functional teams to provide insights that improve business performance and ensure compliance with financial controls.What you can expect to...

  • Commercial Business Analyst

    4 days ago

    Davao City, Davao, Philippines Bachy Soletanche Singapore Full time ₱800,000 - ₱1,200,000 per year

    Report discriminatory job ad to TAFEPRoles & ResponsibilitiesAbout AscentiumAscentium is a leading global business services platform dedicated to helping businesses scale greater heights. Headquartered in Singapore, we empower extraordinary growth through specialised expertise and comprehensive one-stop solutions in corporate services, finance and...

  • Revenue Management Senior Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines Indie Campers Full time

    Revenue Management Senior Analyst - APACJoin to apply for the Revenue Management Senior Analyst - APAC role at Indie CampersIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and...

  • Corporate Servicing Officer

    3 weeks ago

    Makati City, National Capital Region, Philippines Security Bank Corporation Full time

    OverviewCorporate Servicing Officer (Corporate Banking - Japan Desk)The Corporate Servicing Officer handles facilitation of clients' approved credit facilities, account documentation, maintenance requests, and coordination with operating units within the Bank for efficient credit line activation. S/He will support Corporate Banking in maintaining accounts...

  • Senior Java Engineer

    4 weeks ago

    Makati City, National Capital Region, Philippines Security Bank Corporation Full time

    OverviewThe Senior Java Engineer designs, creates and launches Java-based applications. S/He is expected to use leading-edge development practices and to leverage cutting-edge technologies.Duties and ResponsibilitiesSupports the translation of user requirements from SBC's business team into JAVA software requirements to ensure the applications adequately...