Mortgage Processor

3 weeks ago

Makati, Philippines Cloudstaff Full time

Overview

We’re Hiring: Mortgage Processor

  • Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered
  • We are currently on the lookout for Mortgage Processor to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant
Role details
  • Role : Mortgage Processor
  • Work Arrangement : Work from Office
  • Location : Philippines - Makati
  • Schedule : Morning shift
Responsibilities
  • Sending and responding on emails to customers and follow ups
  • Contacting customers via phone and email to support them through the journey which will require excellent customer service
  • Setting up meetings between broker and customer
  • Working with Broker in gathering document and renaming
  • Checking documents to ensure all information required is available and correct
  • Contacting banks broker support teams and BDM’s (different scenarios)
  • Ordering valuations, pricing and credit check
  • Completing all other tasks (post settlement)
  • Reviewing financial statements and supporting documents, conducting servicing and scenario research, performing credit analysis, and running borrowing capacity calculators
  • Assist brokers in checking deals, policies, and scenarios with banks and lenders
  • Work closely with brokers to structure loans and identify suitable solutions for clients
  • Prepare and submit mortgage applications
Qualifications
  • Great customer service
  • Excellent English speaking skills both formally and casually. Need to be able to have a conversation
  • Ability to connect with people and build strong relationships
  • Proactive, creative, can think outside the box
  • High degree of Accuracy and attention to detail
  • Can complete task within the set deadlines
  • Experience working with AOL Data Entry, ideally MyCRM
Non-negotiable skills & requirements
  • At least 2+ years’ experience in the AU Mortgage
  • Experience working with AOL Data Entry, ideally MyCRM
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