SR. Systems Management Analyst

4 weeks ago


Metro Manila Philippines Optum, a UnitedHealth Group Company Full time

Qualifications College Graduate Open to fresh graduate with good internship in an IT Company or 2-3 years of experience IT experience Windows Server 2016, Windows Server 2019 TCP/IP troubleshooting Ability to troubleshoot Windows Active Directory With excellent Communication and Customer Service Skills Responsibilities Responding to time sensitive support calls that can affect patient care. Scope and troubleshoot reported issues in Software and O/S as well as identify potential infrastructure issues Be primary point of contact for customers on reported cases and collaborate and engage other teams as needed to drive cases to resolution. Document in detail all reported incidents and scope issues accurately, collecting all necessary information and logs. Manage ticket backlog of about 20-30 cases #J-18808-Ljbffr



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