Product Growth Manager, PH

3 weeks ago

Manila, Philippines Trip.com Full time

Overview Trip.com Group is a leading global travel service provider comprising Trip.com, Ctrip, Skyscanner, and Qunar. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, the group integrates travel resources from industry partners to help travellers pursue the perfect trip with exceptional products and services. We operate four Customer Service Centres for Trip.com in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 languages. The group has more than 30,000 employees across 30 countries, striving to be the world’s leading and most trusted family of online travel brands that deliver the perfect trip at the best price for every traveller. In this Role, you’ll get to Responsibilities Lead the localization strategy for Trip.com products in the PH market, including language localization, cultural and compliance adaptation, payment methods, and integration of local services. Analyze local user behavior data (e.g., conversion funnels, retention rates) and user feedback data (e.g., NPS, customer service tickets), monitor competitor dynamics and local industry trends, identify experience bottlenecks, and propose optimization solutions. Regularly deliver insight reports to headquarters to drive global product iterations. Provide locally driven solutions by collaborating with HQ and cross-functional teams to align priorities and implement improvements. Work closely with headquarters’ product, design, and technology teams to balance global uniformity with local flexibility. Evaluate the priority of impact scope for requirements and align goals with other teams. Coordinate headquarters resources to expedite the launch of localized feature requirements. What you’ll Need to Succeed Bachelor’s degree in Business/Commerce, Marketing, STEM or related field. 5+ years of experience in Product Manager or similar role. Proficiency in English is required. Deep understanding of the PH market, particularly in the travel industry. Excellent communication and collaboration skills. Strong project management skills to independently track progress and mitigate risks. Experience working in a multicultural environment is a plus. Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it’s a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What’s more? Our rapid business growth globally offers abundant career opportunities at various levels and in multiple functions Internal transfer is encouraged, and a global job rotation program enables you to pursue a global career path and make a global impact We provide learning opportunities to further your career in leadership capability, soft skills, and professional expertise. We encourage flexible work arrangements Have fun with company-sponsored greetings and activities at holidays, birthdays, and team events Find out more job opportunities at #J-18808-Ljbffr

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