4 Full Time Lead

WELLBEING/CLINICAL TEAM LEAD

Posted today

Job Description

Title: Clinical Team Leader, Psychological Health Service

Career level: Professional II, Wellbeing CL 8B (APAC)

Location: Shared time between Bridgetowne and BGC

Our psychological health team is a diverse group of specialists dedicated to developing, delivering, and evaluating employee health and wellbeing strategies for Trust & Safety teams at Concentrix. Our initiatives are crafted to enhance and support positive mental and physical health, while fostering a healthy culture and work environment across the organization.

The Clinical Team Leader will provide support to a team of qualified wellbeing counselors/coaches who deliver mental health and wellbeing support to employees working in content moderation roles.

You'll be a Clinical Team Leader and responsible for the resolution of all clinical risks and concerns, advising the team on how to manage complex cases, and where to escalate. You'll monitor sessions using interventions such as Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT), Solution Focused Therapy (SFT) and Mindfulness Based Therapies (MBT). You'll routinely monitor and track the assessment of cases for risk, ensure that wellbeing counselors/coaches follow strict safety protocols and escalate complex cases to clinical leadership. Your role also includes collaborating with your colleagues to design individual and group session strategies that improve resilience, healthy coping, and distress management skills. In this role you'll focus on the delivery and quality assurance of a psychological health program and coach counselors to ensure performance metrics are achieved.

As this role falls into the category of Trust & Safety, you'll be working with people exposed to harmful content. This may occur in the form of images, video, and text related to hate speech, violence, child safety, depictions of harm to self and others, and harm to animals.

The primary responsibilities of this role include:

• Monitor 1:1 check-ins and counselling sessions, addressing psychological health using short-term resilience strategies such as CBT, ACT, SFT, MBT, and psychoeducation
• Monitor group and peer support sessions aimed at building resilience, developing healthy coping strategies and building positive working relationships
• Partners with site-based teams and other regional leads to ensure employees have access to mental health and wellbeing activities, with a focus on enhancing employee resiliency and minimizing psychological risks in the Content Moderation space
• Supports in assessing cases for trauma related to exposure to graphic content, follow escalation protocols, and triage employees to appropriate support pathways
• Reports to the clinical leadership team on a regular basis to discuss observations, insights risks, and areas for improvement
• Develops and ensures commitment to safe working practices across the Psychological Health team
• Responsible for adherence to professional and ethical guidelines set by discipline specific governing and licensing bodies across the psychological health team.
• Data, insight, and analysis
  • Provides clinical guidance and coaching to counselors, drawing on insights captured from data within the campaign
  • Has oversight of health data dashboards and report creation
  • Manages confidential case records and reports safety, and in line with privacy protocols
  • Ensures and tracks completion of the delivery of psychometric assessments to employees within the campaign
  • Reviews assessment data for trends that require intervention, and prepares regular business and data insight reports
• Master's degree in clinical psychology, counselling psychology, psychotherapy, organizational/industrial psychology, social work or other relevant field
• Current unrestricted license to practice in the country where the site is based
• Minimum 3 years of experience in wellbeing or psychotherapy field
• Proven ability to lead a diverse multi-disciplinary team of counselors or therapists
• Able to build trust and rapport with employees, managers and team members
• Experience designing and delivering wellbeing/mental health training, workshops and webinars
• Proven ability to maintain professionalism and ethical standards in a corporate environment
• Strong people management, coaching and development skills
• Excellent communication and presentation skills
• Flexible, adaptable and able to work creatively in a problem-solving environment
• Fluent in written and spoken English

Desired qualifications:

• Experience working in Trust and Safety or a content moderation environment
• Experience working with employees working in a corporate environment

Nurse Manager

Posted 1 day ago

Job Description

JOB TITLE: Nurse Manager

JOB QUALIFICATIONS:

• Graduate of Bachelor of Science in Nursing from an accredited College of Nursing
• Passed the Nursing Licensure Exam
• Must be a Renal Nurse Association of the Philippines (RENAP) member
• Must be a Certified Nephrology Nurse by RENAP
• Must have two (3) years clinical experience as Renal Nurse
• Must have at least one (1) year experience as a renal nurse manager
• Must have formal dialysis training
• With updated IV therapy training/license, BLS and ACLS certification
• Skillful in the nursing process Assessment, Planning, Implementation, Evaluation and sensitive to surroundings
• Must possess good communication skills, leadership and decision making skills

FUNCTIONS/DUTIES/RESPONSIBILITIES:

a. SUPERVISION OF THE CENTER

• Manages day-to-day operation of the center and directly reports to the Clinical Auditor regarding over-all supervision and management.
• Secures necessary updated licenses for the center's operation in affiliation with the Administrative Manager.
• Performs managerial work in planning, coordinating, and directing the center's staffs.
• Orients new personnel in the center and assigns duties to both administrative and medical department, supervises and evaluates work performance.
• Approves and/or amends staff schedules prepared by the administrative and nursing heads.
• Maintains discipline among the personnel working in the unit.
• Deals appropriately with any adverse situation that occurs in the center and reports to the concerned authorities
• Maintains good public relations in the center.

b. SUPERVISION OF PATIENT CARE

• Directly reports and collaborates with the Medical Director regarding care management of patients, matters regarding In-house physicians, and other medical concerns in the operations of the center.
• Collaborates with the Head Nurse regarding supervision of nursing staffs and care management of patients.
• Utilizes established standards and criteria for evaluating nursing care.
• Listens and acts on evaluations, complaints, needs, and suggestions of staffs, patients, relatives, doctors and others.

c. SUPERVISION OF SUPPLIES AND INVENTORY

• Ensures proper and complete accomplishment of initial inventory of medical supplies and equipment, their corresponding storage and inventory cards as done by Inventory Nurse.
• Monitoring of inventories as scheduled (Refer to Inventory Schedules Protocol).
• Monitoring and inventory of the center's gross supplies.
• Prepares the purchase order of necessary supplies for re-stocking and purchasing then submits it to Admin. Manager (Refer to Supplies Inventory and Purchasing Policy).

d. REGULATORY COMPLIANCE OFFICER

• Initiates, implements, maintains, and revises policies and procedures for the general operation of the center and its related activities to prevent illegal, unethical, or improper conduct and ensure excellent quality of health service provided by the center.
• Conducts monthly quality assurance meeting every 2nd Monday of the month and regular staff meetings every first Monday of the month or as required.
• Responds to alleged violations of rules, regulations, policies, and procedures by evaluating or recommending the initiation of investigative procedures. Develops and oversees a system for uniform handling of such violations.
• Acts as an independent review and evaluation body to ensure that compliance issues/concerns within the company are being appropriately evaluated, investigated and resolved.
• Identifies potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future.
• Oversees Medical Records Officer in the validation of proper and accurate accomplishment of all forms, record logbooks, and documentations.
• Ensures that medical and nursing staffs' credentials were up to date and encourages them to engage on advancement trainings and seminars.

Job Type: Full-time

• Company Christmas gift
• Company events
• Free parking
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Ability to commute/relocate:

• Dasmariñas: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hemodialysis Nurse: 2 years (Required)

Nurse - Manager

Posted 1 day ago

Job Description

Job Summary:

The Nurse - Manager will be responsible for providing safe and efficient IV therapy services and will be in charge of monitoring the overall operations of the clinic. The role primarily involves managing the clinic's day-to-day operations to maintain consistency in the clinic's services. The nurse manager will also be the person in charge of inserting IV drips to clients via appointment and will be the one to plot schedules for clients wishing to get IV drips.

Key Responsibilities:

• Supervise daily operations of the clinic and will be in charge of the overall operations of the diagnostic clinic.
• Oversee the day-to-day operations of the diagnostic clinic including patient flow, scheduling, and service delivery.
• Ensure efficient coordination between laboratory, imaging, nursing, and administrative departments.
• Monitor and manage clinic resources, including equipment, supplies, and facilities maintenance
• Answer patient inquiries in the clinic's Viber, Email, and Facebook.
• Ensure IV drip operations by handling client's appointments and schedules.
• Assess patient needs and evaluate eligibility for IV therapies.
• Prepare and administer IV vitamin infusions, hydration therapies, and other IV treatments during appointments.
• Monitor patients during and after infusion for adverse reactions.
• Maintain accurate patient records and treatment documentation.
• Ensure all IV supplies and medications are properly stored, prepared, and handled according to safety and sterility standards.

Qualifications:

• Minimum 5 years experience.
• Preferably with supervisory/leadership experience.
• Licensed Registered Nurse (RN) with valid PRC license.
• Proven experience in IV insertion, phlebotomy, or infusion therapy (certification in IV therapy preferred).
• Strong communication and interpersonal skills, with the ability to handle patient concerns professionally.
• Compassionate, patient-focused, and detail-oriented.
• Ability to work both independently and as part of a healthcare team.

Job Types: Full-time, Permanent

Pay: From Php22,000.00 per month

Lead Clinical Trainer | Earn Up to 90,000 + Welcome Bonus

Posted today

Job Description

Primary Responsibilities:

Establishes training strategies and approaches

Demonstrates knowledge of the business environment and business requirements

• Collaborates with internal/external business partners using a consultative approach to identify business goals and performance gaps (e.g., leadership, Human Capital, external customers, Vital Signs)
• Manages the assessment of performance gaps to drive identification of the business need
• Identifies the root cause of performance gaps and the role of training in addressing them, if any
• Identifies non-training solutions to address business needs/performance gaps, where appropriate (e.g., organization design, leadership development, change management, team dynamics)
• Evaluates learner readiness to tailor planning of training solutions
• Translates business needs into training/development needs
• Identifies/selects appropriate training methodologies and communicate to stakeholders (e.g., leadership, training staff, business partners), in order to drive adoption

Leverages all relevant training/development approaches (e.g., learning from experience, learning from others, learning from education)

Identifying and maintaining training best practices and trends

Identifies current and emerging trends in the training industry (e.g., using Corporate Leadership Council, gOEbase, ASTD, SHRM, eLearning Guild, ISPI)

• Maintains knowledge of current and planned technology capabilities in the business
• Maintains awareness of a variety of training delivery modes (Instructor-Led, Computer-Based, blended, webinar)
• Maintains knowledge of new/emerging learning techniques/technologies (e.g., video conferencing, video streaming, social media, mobile, gaming)
• Contributes ideas to influence the adoption of technology solutions that enhance training outcomes in the business
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Registered Nurse or Med Allied Professional
• Coding Certification
• At least college graduate
• 5+ years of experience in Training / Facilitation
• 2+ years of supervisory experience in BPO healthcare accounts

Registered Nurse

Posted 1 day ago

Job Description

As a vital member of our Primary Care team, as a Clinic Nurse, you'll play a key role in ensuring smooth, compassionate, and quality healthcare delivery. From triaging patients and assisting with procedures to educating them on treatments and preventive care, your work directly enhances their experience and well-being.

What You'll Do

• Triage patients and check vital signs
• Assist in ECG, ABP, stress tests, and other diagnostics procedures
• Coordinate with doctors and endorse to care teams
• Educate patients on treatment and medication
• Manage patient records, reports, and daily census
• Support vaccination and clinic inventory tasks
• Provide excellent, empathetic service at every step

Qualifications

Education:

• BS Nursing graduate with valid license

Experience/Knowledge:

• Familiar with clinic operations and health systems
• Excellent communication and customer service skills
• IV insertion and phlebotomy training preferred
• Computer-proficient; able to multitask in fast-paced settings
• Flexible, detail-oriented, and a positive team player
• Compassionate and dependable
• Amenable to rotational shifts (5-day work week, varying rest days)

What We Offer

We offer competitive and meaningful benefits because we value our team:

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Registered Nurse

Pasig City, National Capital Region ₱ - ₱ Y Prime Hospital and Medical Center Pasig

Posted 1 day ago

Job Description

Nursing Degree:

Obtain a nursing degree from a recognized university or a foreign institution.

Licensure:

Pass the licensure examination conducted by the Professional Regulation Commission (PRC).

Skills:

Develop essential skills such as critical thinking, communication, and teamwork.

Education Framework:

Familiarize yourself with the Philippine Qualifications Framework, which outlines the educational requirements.

Responsibilities:

Provide patient care and support to patients in various healthcare settings.

Perform clinical tasks such as taking vital signs, administering medications, and assisting with patient education.

Collaborate with healthcare teams to ensure patient safety and quality of care.

Registered Nurse

Posted 1 day ago

Job Description

Position Summary

The Prior Authorization Admin Support RN will assist with the end-to-end coordination and submission of prior authorization requests. This includes gathering patient information, verifying insurance coverage, entering data into payer portals, and ensuring proper documentation is submitted alongside requests.

Key Responsibilities

Gather clinical and insurance documentation required for prior auth submissions

Verify patient eligibility and benefits via payer websites or calls

Input data into forms and maintain case records in client systems

Track request status and communicate updates to nursing and provider teams

Requirements

Active Philippine RN license

BPO, healthcare operations, or prior auth experience preferred

Strong data entry, system navigation, and attention to detail

• Comfortable with repetitive workflows and client-specific systems

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Location

Registered Nurse

Pasig City, National Capital Region ₱ - ₱ Y The Medical City

Posted 1 day ago

Job Description

The Medical City Clinic is searching for a Staff Nurse to join the team and help lead the organization to the next level. This role is responsible for assisting the doctors in administering treatments, monitoring vital signs, handling medical emergencies, and providing critical assistance to patients as needed.

What's The Role All About?

Job responsibilities include, but are not limited to:

• Gathers and records patients' vital signs
• Finds out and records patients' medical history
• Ensures patients' safety and comfort
• Performs triaging of patients
• Performs routine procedures such as blood pressure measurements and injections
• Documents data of patients through charting
• Monitors inventory and ensures availability of related medical supplies
• Submits census report every month

Who Are We Looking For?

An effective Staff Nurse must possess the following skills:

• General knowledge in Nursing
• Customer Service Skills
• Proficient communication skills (verbal and written)

Ideally, a candidate must be at least a graduate of Bachelor of Science in Nursing, must be a Registered Nurse (RN), preferably with at least 6 months clinical experience or on-the-job training in providing nursing care and support to patients.

Registered Nurse

Marikina City, National Capital Region ₱ - ₱ Y Our Lady of Perpetual Succor College

Posted 1 day ago

Job Description

Our Lady of Perpetual Succor College is hiring a Full time Registered Nurse role in Marikina, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning, Afternoon
• Tuesday: Morning, Afternoon
• Thursday: Morning, Afternoon
• Friday: Morning, Afternoon
• Saturday: Morning

1 year of relevant work experience required for this role

Registered Nurse (RN) with a valid PRC license.

• At least 1-2 years of experience in a clinical, hospital, or school setting (preferred).
• Certified in Basic Life Support (BLS) and other relevant training.
• Knowledge of basic first aid and emergency medical procedures.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to manage multiple tasks.
• Ability to work independently and as part of a team.
• Commitment to student care and wellness.
• Familiarity with local health regulations and school health requirements is an advantage.
• Amenable to work in Marikina City.

Registered Nurse

Taguig, National Capital Region ₱ - ₱ Y The Aivee Group

Posted 1 day ago

Job Description

A Registered Nurse is responsible for providing safe, effective, and patient-centered care. Key responsibilities include monitoring health conditions, administering treatments and medications, maintaining precise clinical documentation, and coordinating with the healthcare team to deliver comprehensive nursing care across direct and indirect interventions.

Duties and Responsibilities

1. Patient Monitoring and Assessment

• Monitor patient conditions regularly to detect changes in health status.
• Assess patient needs to ensure individualized and appropriate care.
• Report and document symptoms and any significant changes in patient conditions.

2. Medication and Treatment Administration

• Administer medications, including non-intravenous treatments, safely and accurately.
• Monitor patients for side effects and adverse reactions to medications.
• Prescribe and manage assistive medical devices and related therapies as needed.

3. Clinical Documentation and Reporting

• Maintain accurate, up-to-date health records and clinical reports.
• Record patient vital signs and other critical medical information.
• Ensure proper documentation of treatment plans and care outcomes.

4. Diagnostic and Medical Testing

• Order and coordinate medical diagnostic and clinical tests.
• Follow up on test results and incorporate findings into patient care plans.

5. Nursing Care Planning and Evaluation

• Develop, implement, and evaluate individualized nursing care plans in collaboration with the healthcare team.
• Modify treatment and care plans based on patient response and clinical judgement.
• Participate in patient rounds and case discussions to enhance care coordination.

6. Collaboration and Teamwork

• Work closely with physicians, therapists, and other healthcare professionals to provide comprehensive care.
• Communicate effectively within the care team to ensure continuity and quality of service.

Qualifications

• Bachelor's Degree in Nursing from an accredited institution.
• Valid Professional Licensure issued by the appropriate regulatory body.
• IV Therapy (IVT) Certification is preferred.
• Minimum of 1 year of relevant experience in nursing; experience in aesthetic dermatology is an advantage.
• Excellent interpersonal and communication skills with a strong patient-centered approach.
• Proven leadership capabilities and the ability to thrive in a dynamic, client-focused healthcare setting.

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