Customer Experience Associate

Join to apply for the Customer Experience Associate role at MicroSourcing Position: Customer Experience Associate Location: Cebu Work setup & shift: Hybrid | Night shift You'll have: Competitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses. A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. Your Role As a Customer Experience Associate , you will: Deliver exceptional customer experiences via email, chat, and phone, representing the Goop brand at every touchpoint. Organize, filter, and manage various incoming customer experience/customer service email inboxes. Assist with customer questions and concerns regarding orders, returns, subscriptions, promo codes, price adjustments, and more. Ensure a positive post-sale consumer experience with timely resolution of issues. Partner with the tech team to troubleshoot issues, test solutions, and improve the customer experience. Collaborate with the warehouse team on order fulfillment, shipping requests, inventory checks, and product concerns. Collaborate with the customer experience team and external partners to monitor, manage, and track data for KPIs and monthly reporting. Assist client experience and digital stylist teams with product, order, and customer questions & concerns. Perform data and item maintenance in the system, including item creation, BOM (bill of materials) management, and purchase order creation/tracking. Coordinate inventory transactions and maintenance related to procurement. Communicate and coordinate with external brands, vendors, and suppliers regarding PO tracking and maintenance. Execute RTVs (return to vendors), gift orders, and other related order entries and management within the system. Update weekly reporting documents and send monthly consignment selling reports to brands/vendors/suppliers. Contribute to or update internal procurement/PO reports as requested. What You Need 1–3 years of customer service or customer experience. 1–3 years of experience working with major ERP systems such as NetSuite, Sage, MS Dynamics, Oracle, SAP, Accumatica, or Odoo. Proficiency in Microsoft Office apps: Outlook, Teams, Excel, SharePoint, Word, and PowerPoint. Excellent English communication skills, both written and spoken. Strong basic Excel skills. Collaborative and cooperative mindset; ability to work well with cross-functional partners both internally and externally. Preferred skills/expertise Customer service or experience in the beauty or apparel industry. Shopify platform experience (strongly preferred). About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our commitment to 100% YOU MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self – we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100% For more information, visit *Terms & conditions apply Equal Employment Opportunity MicroSourcing is an equal opportunities employer and welcomes applications from diverse candidates. #J-18808-Ljbffr