Mass Hiring 400 Call Center Agents

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Overview

Mass Hiring 400 Call Center Agents jobs in Manila, Mandaluyong, Caloocan, Makati, and other Metro Manila locations. Roles are primarily customer support, non-voice, and various shifts with competitive benefits.

Responsibilities
  • Provide frontline customer support, resolve inquiries, and escalate issues when needed.
  • Triaging and managing customer requests, maintaining accurate records, and collaborating with cross-functional teams.
  • Respond to customer inquiries via website chat, SMS/text, email, and phone as required.
  • Meet defined SLAs and performance metrics; participate in training and continuous improvement efforts.
Qualifications
  • High school graduate or higher; college level or degree preferred depending on role.
  • Good written and verbal communication; fluency in English often required.
  • Ability to multitask, work in fast-paced environments, and use multiple digital platforms.
  • Experience in customer service or BPO is an advantage but not always required depending on role.
  • Technical aptitude for software, CRM tools, and data handling as applicable (e.g., SAP, ERP, databases, or related tools for specific roles).
Benefits & Working Arrangements
  • Monthly commissions, HMO with dependents, and government-mandated benefits including 13th month pay.
  • Paid leaves, overtime and holiday pay; career growth opportunities; and other premium benefits.
  • Non-voice accounts and flexible or shift-based work options in some roles.
Locations

Makati City, Caloocan City, Mandaluyong, Baesa and other areas in National Capital Region (Metro Manila).

Job Types

Full-time, 3-month contracts (some roles may lead to permanent positions) and project-based assignments as applicable.

Company and Notices

Companies include SapientBPO, Lean Solutions Group, Tech Careers (by CaldwellCo), and LSEG among others. This posting includes multiple roles across different organizations with varying salary ranges and requirements.

EEO Statement: We are an equal opportunities employer and do not discriminate on race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, pregnancy, disability, or any other basis protected by law. Reasonable accommodations are provided as required by law.

Privacy Notice

Please review the privacy notice associated with the recruitment process, including data handling and candidate rights.

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