,,Easy Dayshift Account Hiring Call Center Agents

20 hours ago

Metro Manila Philippines Buscojobs Full time

Overview

Mass hiring for Call Center Agents across multiple sites in Metro Manila and surrounding areas. Roles include non-voice, voice, and customer support positions with varying contract types and benefits. Targets include fast-paced customer service, order management, and technical or product support in SaaS and financial data contexts.

Responsibilities
  • Provide frontline customer support, resolve inquiries and issues, triage requests, and escalate when necessary.
  • Maintain accurate records of customer interactions and ensure timely resolution in collaboration with cross-functional teams (Engineering, Product, Sales, Finance, etc.).
  • Handle multiple channels (chat, SMS, email, phone) and adhere to SLAs and quality standards.
  • Assist customers with order status, delivery instructions, missing packages, billing and quotations where applicable.
  • Participate in training and knowledge-building to stay current on policies, products, and processes.
  • Attend relevant meetings and collaborate with escalation teams to improve service and product usage.
Qualifications
  • High school or higher; college level or degree depending on role. Some positions prefer bachelor’s degree or relevant experience (e.g., SaaS, BPO, or customer service).
  • Strong written and verbal communication skills; fluent in English; additional languages a plus.
  • Ability to multitask, manage time effectively, and work in a dynamic environment.
  • Proficiency with computers and common software (Gmail, Google Docs, MS Word/Excel); ERP/CRM tools experience (e.g., SAP, HubSpot) is advantageous.
  • Willingness to work varied shifts, including onsite and hybrid arrangements where required.
Benefits
  • Monthly commissions, HMO for dependents, paid leaves, OT & holiday pay, 13th month, and government-mandated benefits.
  • Career growth opportunities, incentives, signing bonuses, and other premium benefits as applicable.
  • Additional benefits such as health insurance, training programs, and company events.
Locations

Mandaluyong, Makati, Caloocan, Baesa, and other sites in Metro Manila and nearby areas; salary ranges vary by role and site (e.g., ₱150,000–₱336,000 as listed).

Notes

Roles include a mix of traditional voice, non-voice, and blended support; some postings indicate contract-based or project-based arrangements with potential absorption into full-time positions depending on performance and business needs. Privacy notices and equality statements are included where applicable.

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