,,Easy Dayshift Account Hiring Call Center Agents

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Overview

Mass hiring for Call Center Agents across multiple sites in Metro Manila and surrounding areas. Roles include non-voice, voice, and customer support positions with varying contract types and benefits. Targets include fast-paced customer service, order management, and technical or product support in SaaS and financial data contexts.

Responsibilities
  • Provide frontline customer support, resolve inquiries and issues, triage requests, and escalate when necessary.
  • Maintain accurate records of customer interactions and ensure timely resolution in collaboration with cross-functional teams (Engineering, Product, Sales, Finance, etc.).
  • Handle multiple channels (chat, SMS, email, phone) and adhere to SLAs and quality standards.
  • Assist customers with order status, delivery instructions, missing packages, billing and quotations where applicable.
  • Participate in training and knowledge-building to stay current on policies, products, and processes.
  • Attend relevant meetings and collaborate with escalation teams to improve service and product usage.
Qualifications
  • High school or higher; college level or degree depending on role. Some positions prefer bachelor’s degree or relevant experience (e.g., SaaS, BPO, or customer service).
  • Strong written and verbal communication skills; fluent in English; additional languages a plus.
  • Ability to multitask, manage time effectively, and work in a dynamic environment.
  • Proficiency with computers and common software (Gmail, Google Docs, MS Word/Excel); ERP/CRM tools experience (e.g., SAP, HubSpot) is advantageous.
  • Willingness to work varied shifts, including onsite and hybrid arrangements where required.
Benefits
  • Monthly commissions, HMO for dependents, paid leaves, OT & holiday pay, 13th month, and government-mandated benefits.
  • Career growth opportunities, incentives, signing bonuses, and other premium benefits as applicable.
  • Additional benefits such as health insurance, training programs, and company events.
Locations

Mandaluyong, Makati, Caloocan, Baesa, and other sites in Metro Manila and nearby areas; salary ranges vary by role and site (e.g., ₱150,000–₱336,000 as listed).

Notes

Roles include a mix of traditional voice, non-voice, and blended support; some postings indicate contract-based or project-based arrangements with potential absorption into full-time positions depending on performance and business needs. Privacy notices and equality statements are included where applicable.

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