Business Process Analyst Lead

Overview

The Business Process Analyst Lead will become a subject matter expert on the iGrafx tool, BPMN (Business Process Model and Notation), APQC (American Productivity & Quality Center) framework, and Axos’s process documentation initiatives. This role involves working on and leading other team members on iGrafx-based projects such as converting non-iGrafx process and procedure files into iGrafx diagrams, suggesting improvements on and adding metadata to existing/new L4 diagrams using knowledge of business process documentation, and helping business units create higher-level L3 diagrams and eventually end-to-end diagrams. This role may also function as a quality assurance step to ensure that diagrams completed by users contain the correct metadata for reporting accuracy. The analyst will take and manage project assignments from OCEO but may also communicate directly with business units. They will field questions from iGrafx users about usage, its purpose, and troubleshooting issues. Additionally, using available data, the analyst will help to glean insights into the compliance of processes, the engagement of our champion users, and process improvement opportunities and may help present these findings through Tableau dashboard reporting.

Location: Philippines (various metro areas including Manila, Pasay, Makati, Taguig, Mandaluyong, Quezon City)

Responsibilities

• Lead requirement elicitation sessions with stakeholders to understand business needs, objectives, and priorities
• Ensure alignment of solution designs with enterprise architecture standards and best practices
• Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders
• Develop and maintain complex data models, dashboards, and reports to monitor KPIs and project performance
• Present findings, recommendations, and project updates in clear and compelling formats to facilitate decision-making
• Recommend operational improvements by analyzing business functions, gathering information, and evaluating system capabilities
• Develop and update process maps and procedure documentation to reflect changes as needed
• Gather, assess, and report data to establish metrics and on-going benefits tracking
• Effectively and efficiently manage and report on agreed-to initiatives to completion

Qualifications

• Bachelor's degree in Management Engineering, Industrial Engineering, Financial Management, or a related field or equivalent experience
• 2+ years of experience with business process documentation
• Basic understanding of BPMN and business process documentation
• Proficiency in Excel, Teams, and Outlook
• Strong project management and communication skills
• Independent and collaborative problem-solving
• Attention to detail and analytical skills
• Preferred leadership experience
• Experience using BPM tools such as iGrafx, Signavio, ARIS, etc.
• Experience with data visualization tools, such as Tableau or Power BI
• Knowledge or experience in AI

About Axos

Axos is a digital-first financial services company delivering tools that help individuals and businesses manage their money. We’re a diverse team of innovators focused on technology-driven solutions that offer value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol AX (NYSE: AX).

Pre-Employment Background Check, Medical, and Drug Test

All offers are contingent upon passing a credit check, criminal background check, and pre-employment medical and drug screening.

Equal Employment Opportunity

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities regardless of race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

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