Technical Writer

3 weeks ago

Taguig, Philippines Sun Life Full time

Job Description

  • This position is responsible for responding to all client requests and inquiries received through e-mail, postal mail, Client Feedback Forms and other written correspondences.
Preferred Skills
  • Knowledgeable on life insurance (SLOCPI/SLGFI), VUL (SLOCPI/SLGFI), pre-need and mutual funds
  • Basic knowledge on regulations related to confidentiality, security controls and disclosures on client information
  • Basic knowledge on the following systems: Ingenium, Salesforce, PRISM and MF Taps is preferred
  • Must be highly client-oriented; and effective team player with high stress tolerance
  • Can communicate confidently
  • Excellent attendance record
Qualifications
  • University degree graduate
  • With 3-year experience in any front-line client service function
Responsibilities
  • Key responsibilities/Accountabilities
  • Provides accurate information inquired following agreed service level standards and procedures
  • Coordinates with backend support unit to ensure technical accuracy of computations and requirements needed by the clients
  • Coordinates with different sections and departments for written requests of policyholders requiring changes and adjustments in their policy records
  • Acts as contact person for IT projects and enhancements that directly affect e-Services and Fulfillment unit
  • Logs all emails, postal mail, CFFs in Salesforce accurately within 24 hours for tracking and monitoring purposes
  • Maintains a monitoring system which classifies and tracks all business correspondences according to type and frequency of service request or complaint and status of case resolution
  • Prepares appropriate reports for inclusion in the regular response report
  • Participates in special projects and initiatives as may be required
  • Assists other Technical Writers as may be required
Job Details
  • Job Category: Customer Service / Operations
  • Posting End Date: 30/12/2025
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Marketing, Public Relations, and Writing/Editing
  • Industries: Financial Services and Insurance
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