Technical Writer

Join or sign in to find your next job Join to apply for the Technical Writer role at Sun Life 2 days ago Be among the first 25 applicants Join to apply for the Technical Writer role at Sun Life You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.Job Description:Job Description (heading) / Description Du Poste (titre)This position is responsible for responding to all client requests and inquiries received through e-mail, postal mail, Client Feedback Forms and other written correspondences. Preferred Skills (heading) / Compétences Particulières (titre)Knowledgeable on life insurance (SLOCPI/SLGFI), VUL (SLOCPI/SLGFI), pre-need and mutual funds Basic knowledge on regulations related to confidentiality, security controls and disclosures on client information Basic knowledge on the following systems: Ingenium, Salesforce, PRISM and MF Taps is preferred Must be highly client-oriented; and effective team player with high stress tolerance Can communicate confidently Excellent attendance record Qualifications (heading) / Compétences (titre)University degree graduate With 3-year experience in any front-line client service function Responsibilities (heading) / Responsabilités (titre)Key responsibilities/Accountabilities Provides accurate information inquired following agreed service level standards and procedures Coordinates with backend support unit to ensure technical accuracy of computations and requirements needed by the clients Coordinates with different sections and departments for written requests of policyholders requiring changes and adjustments in their policy records Acts as contact person for IT projects and enhancements that directly affect e-Services and Fulfillment unit. Logs all emails, postal mail, CFFsin Salesforce accurately within 24 hours for tracking and monitoring purposes Maintains a monitoring system which classifies and tracks all business correspondences according to type and frequency of service request or complaint and status of case resolution Prepares appropriate reports for inclusion in the regular response report. Participates in special projects and initiatives as may be required Assists other Technical Writers as may be required Job Category:Customer Service / OperationsPosting End Date:29/11/2025 Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Marketing, Public Relations, and Writing/Editing Industries Financial Services and Insurance Referrals increase your chances of interviewing at Sun Life by 2x Get notified about new Technical Writer jobs in Taguig, National Capital Region, Philippines . Quezon City, National Capital Region, Philippines 2 days ago Technical Author (multiple roles and seniority levels) Manila, National Capital Region, Philippines 4 days ago Powerpoint Editor and Educational content writer Manila, National Capital Region, Philippines 2 months ago Makati, National Capital Region, Philippines 1 week ago Muntinlupa City, National Capital Region, Philippines 2 months ago Pasig, National Capital Region, Philippines 1 month ago Quezon City, National Capital Region, Philippines 5 days ago Makati, National Capital Region, Philippines 4 weeks ago Pasig, National Capital Region, Philippines 1 month ago National Capital Region, Philippines 1 month ago Quezon City, National Capital Region, Philippines 2 weeks ago Muntinlupa City, National Capital Region, Philippines 1 month ago Taguig, National Capital Region, Philippines 1 week ago Customer Experience Technical Writer (Philippines-based) Muntinlupa City, National Capital Region, Philippines 4 months ago Manila, National Capital Region, Philippines 3 days ago Taguig, National Capital Region, Philippines 1 week ago Mandaluyong, National Capital Region, Philippines 1 week ago Content Writer (Fintech, AdTech, HRTech) Manila, National Capital Region, Philippines 3 weeks ago Mandaluyong, National Capital Region, Philippines 6 days ago Makati, National Capital Region, Philippines 1 week ago Quezon City, National Capital Region, Philippines 4 weeks ago Manila, National Capital Region, Philippines 5 days ago Marketing and Communications Consultant (PH) - Content Writer Taguig, National Capital Region, Philippines 1 month ago Pasig, National Capital Region, Philippines 1 week ago Taguig, National Capital Region, Philippines 5 days ago National Capital Region, Philippines 2 weeks ago Makati, National Capital Region, Philippines 1 month ago Senior Content Writer / Researcher (Full-Time | Remote) Taguig, National Capital Region, Philippines 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr