Claims Account Analyst

We would love for you to explore other opportunities within Asurion. Claims Account Analyst is responsible for evaluating claims to ensure they are accurate and processed in a timely manner. They review and assess the validity of claims based on the policy guidelines. They also follow precise procedures in managing high-volume claims according to department goals and deadline. Adjudicate and process claims based on appropriate client business rules, utilizing department software and resources, interact with internal and external customers in a positive and professional manner, follow precise procedures, prioritize, plan and manage claim volume based on department deadline goals, work independently while maintaining team cohesiveness, identify and effectively communicate system issues to ensure accurate and timely payment processing, review documents to ensure that all forms are accurate and complete Key Accountabilities Evaluate all claims for accuracy and completeness of documentation. Review, investigate and determine the validity of claims based on the policy guidelines. Process electronic spreadsheets and paper claims submitted by service network providers in an appropriate payment module. Adjudicate claims based on appropriate underwriter and client’s specific business rules. Respond to claim inquiries from both customers and internal stakeholders. Resolve discrepancies or issues with claims. Raise system issues effectively to the proper department. Ensure shared mailbox is being managed well and queries are attended promptly. Issue clear, effective, and accurate communications to internal and external customers. Conduct all interactions with internal and external customers in a positive and professional manner. Report problems and provide alternate solutions to the supervisor. Perform ad hoc activities and tasks as required. Promotes customer satisfaction and quality customer service for internal clients. Looks for opportunities for continuous improvement in accounting processes and controls, willing to challenge the ‘status quo’. Qualifications Education: Minimum Diploma in Accounting, Finance or related field (an equivalent combination of related education, training, and experience may be considered) Experiences, Skillsets & Personal Competencies Work Experiences: At least 2 years of relevant working experience Experience in processing high-volume of claims Competencies: Ability to prioritize, plan and manage a high-volume workload Ability to work independently while maintaining team cohesiveness Must be flexible to adapt to changing situations in work responsibilities Good oral and written communication skills. Strong Analytical Skills and excellent attention to details. Good computer skills including common business applications such as MS Windows and MS Office including Excel and Word. Positive, self-directed individual with a strong desire and ability to manage change and process improvement as the business grows. Advocates a culture of compliance with policies and controls. Good communicator and willing to build strong business relationships, able to work cross-functionally and cross-culturally. Must be able to work overtime when required. Able to work flexible hours as needed during peak times About Asurion At Asurion, every one of us is a leader, from individual contributors to the senior team. We utilize our 5 Leadership Principles to help align and guide us in our everyday interactions. Put Customers First Play A Team Sport Take Ownership Collaborate and Then Commit Reach Full Potential Asurion helps more than 300 million people around the world unlock their technology's untapped potential. We create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. Partnering with leading wireless carriers, retailers and pay-tv providers, Asurion's 16,000 employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch. #J-18808-Ljbffr