Professional Policy Administration

3 weeks ago

Manila, Philippines QBE Europe Full time

Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to provide customer service support by answering inquiries via phone calls, assisting with product and policy questions, and resolving billing issues promptly. Additionally, the role involves operating a switchboard to connect callers to the relevant personnel and supporting various business areas with administrative tasks.

Responsibilities:

  • Ensure 100% regulatory compliance with laws and industry codes.
  • Establish and maintain good working relationships with stakeholders.
  • Process all calls and emails related to products, processes, and policies efficiently.
  • Provide personalised and quality service to meet internal and external customer expectations.
  • Understand customer needs and actively look for ways to meet them.
  • Follow agreed-upon scripting to ensure customer intentions are understood.
  • Manage premium objections effectively during policy renewals.
  • Provide new quotes to new business customers without negatively impacting the company's brand.
  • Answer multiple phone lines and direct callers accurately to minimise wait time.
  • Communicate information, professionally, and in a well-organised manner.

Work Experience:

Necessary Work Experience includes:

  • Some relevant work experience.

Preferred Work Experience includes:

  • Call centre experience in insurance and/or banking industry.
  • Billing experience with increasing levels of responsibility.

Qualifications:

Necessary Qualifications include:

  • Tertiary Degree or equivalent combination of education and work experience.

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer:

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only: Travel frequency:

Occasional (approximately 5-10 trips annually)

US Only: Physical demands:

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills:

Analytical Thinking, Communication, Critical Thinking, Customer Value Management, Insurance Underwriting, Intentional collaboration, Managing performance, Policy Management, Presenting with Impact, Pricing Strategies, Problem Solving, Regulatory Compliance, Risk Management, Stakeholder Management, Strategic Thinking

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

#J-18808-Ljbffr

  • Policy and Client Administrator

    2 weeks ago

    Manila, Philippines Marsh & McLennan Companies Full time

    Company: Mercer Description: We are seeking a talented individual to join our Benefits Operations at Mercer. This role will be based in Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office. Policy and Client Administrator We will count on you to: Ensure effective delivery of benefits services to...

  • Policy And Administration Support Officer

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Unleash Your Talents with Us Hi there, our future Policy and Administration Support Officer. Happy to see YOU here. Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human...

  • Asst. Manager, Policy

    4 days ago

    Manila, National Capital Region, Philippines Strategem Ventures Management Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    About the role Strategem Ventures Management Inc. is seeking a highly motivated and detail-oriented Assistant Manager, Policy to join our team in Metro Manila. In this full-time role, you will be responsible for developing, implementing, and maintaining the company's policies and procedures to ensure compliance with relevant regulations and industry...

  • Administrative Officer V

    3 days ago

    Manila, National Capital Region, Philippines Professional Regulation Commission - Government Full time ₱900,000 - ₱1,200,000 per year

    Administrative Officer V (Budget Officer III) in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

  • Process and Policy Documentation Officer

    5 days ago

    Manila, National Capital Region, Philippines Salmon Group Ltd Full time $40,000 - $60,000 per year

    Salmon – Who We Are and What We DoSalmon is a fast-growing consumer fintech group, founded in July 2022 with the vision of building the best credit-led neobank in Southeast Asia. We chose the Philippines as our first market and are now a licensed consumer-lending group, working towards becoming a licensed bank (subject to BSP approval).Our founding team...

  • Jr. Researcher

    2 weeks ago

    Manila, National Capital Region, Philippines European Institute of Policy Research and Human Rights-Policy Research Department Full time ₱20,000 - ₱60,000 per year

    TheEuropean Institute of Policy Research and Human Rightsis a prestigious institution that offers cutting-edge online programs designed to educate future leaders in policy research, human rights, and related disciplines. Our mission is to deliver world-class skill enhancing programs to candidates globally, equipping them with the knowledge and skills to...

  • Young Professional

    5 days ago

    Manila, National Capital Region, Philippines Asian Development Bank (ADB) Full time ₱40,000 - ₱120,000 per year

    Job Description - Young Professional Join Our Mission to Foster Prosperity in AsiaAre you ready to make a difference in the future of Asia and be a catalyst for positive change? We are thrilled to offer a unique opportunity to become an important part of the prestigious Asian Development Bank (ADB). At ADB, our mission is simple yet powerful: to alleviate...

  • HR Officer

    4 days ago

    Manila, National Capital Region, Philippines Career Professional, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job Description:• Manages recruitment process, including posting job openings, coordinating interviews, conducting initial screenings, and handling the administrative tasks related to background checks and the onboarding of new hires (e.g., preparing offer letters, new hire paperwork, system entries).• Manage the school's compensation and benefits...

  • Fellow- Sr. Researcher

    3 days ago

    Manila, National Capital Region, Philippines European Institute of Policy Research and Human Rights – Department of Policy Research Full time ₱900,000 - ₱1,200,000 per year

    TheEuropean Institute of Policy Research and Human Rightsis a prestigious institution that offers cutting-edge online programs designed to educate future leaders in policy research, human rights, and related disciplines. Our mission is to deliver world-class skill enhancing programs to candidates globally, equipping them with the knowledge and skills to...

  • Admin-Specialist (Policy Management)

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    About DigiPlus Interactive Corp.DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come. Responsible for crafting and maintaining...