Service Center Quality Analyst

Overview The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client’s quality values and methodology. Responsibilities Monitoring of Calls – 15-30 calls per day Daily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas...

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

Job Description Posted Monday, March 17, 2025 at 4:00 PM | Expires Monday, April 28, 2025 at 3:59 PM Job Purpose The Quality Analyst- Bilingual supports quality auditing, analysis, reporting and the development of plans that lead to positive outcomes. The Quality Analyst will work on risk identification, diagnosing issues, identifying process improvement...

Overview We are looking for a seasoned Sales Quality Analyst with a strong background in phone sales to join our growing team. If you are passionate about driving performance, upholding compliance, and ensuring every customer interaction delivers excellence, we want to hear from you. What You’ll Do Monitor and evaluate sales calls to ensure compliance,...

Overview Join to apply for the Quality Assurance Analyst role at Five9 Five9 is a leading provider of cloud contact center software, delivering cloud-based innovation to customers worldwide. Living our values everyday results in a team-first culture that enables us to innovate, grow, and thrive together. We celebrate diversity and foster an inclusive...

HR Service Center Operations Analyst – Makati City, National Capital Region Role Purpose The HR Shared Services Operations Analyst is responsible for ensuring the smooth, efficient and effective delivery of HR services within the Service Centre. This role delivers insightful performance reporting and analysis, identifies and drives process improvement,...

Overview Join to apply for the Quality Analyst | Pampanga role at TaskUs . What does a Quality Analyst do? Think of yourself as the go-to person for teammates and clients that helps analyze, evaluate, and resolve back-end issues affecting their day-to-day tools, performance, and processes. Imagine yourself going to work with one goal in mind: to ensure that...

Company Description Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers. The key focus of the Quality Analyst is to evaluate...

Join to apply for the Quality Analyst | Hybrid role at Lexmark Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading...

Join to apply for the Quality Assurance Analyst role at Kajabi Join to apply for the Quality Assurance Analyst role at Kajabi Get AI-powered advice on this job and more exclusive features. About UsFounded in 2010 in Irvine, California, Kajabi is the leading creator commerce platform, helping creators turn their knowledge, experience, and expertise into...