Real Estate Collections Agent

1 week ago

Quezon City, Philippines Remote VA Full time
Job Summary:

We are seeking a highly skilled and detail-oriented female Real Estate Collections Agent to join our team. The ideal candidate must have strong communication skills in English , experience using QuickBooks , and the ability to professionally and effectively handle collections calls .

The primary responsibility of this role is to contact customers with outstanding balances, record interactions and outcomes, analyze Accounts Receivable (AR) data in QuickBooks , and take appropriate actions to reduce delinquent accounts .

Key Responsibilities:
  • Call customers from a provided list to collect overdue payments and update payment statuses .
  • Maintain accurate records of all customer interactions, including contact dates and results.
  • Analyze Accounts Receivable (AR) data in QuickBooks to identify overdue accounts and prioritize follow-ups.
  • Record collection efforts in a spreadsheet as per company training and guidelines.
  • Follow up with customers red-flagged for aging outstanding balances and encourage timely payments.
  • Refer customers for Stop Service when necessary, following company protocols.
  • Work closely with the finance and accounting team to report progress and issues.
  • Female candidate required for this role.
  • Proficiency in QuickBooks (experience in managing AR reports and recording transactions).
  • Excellent spoken and written English skills for professional communication.
  • Experience in collections, customer service, or accounts receivable is a plus.
  • Strong negotiation skills with the ability to handle difficult conversations professionally.
  • Detail-oriented and able to accurately document customer interactions .
  • Ability to work independently while following company policies and collection guidelines.
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