Senior Quality and Compliance Manager

21 hours ago


Cebu City, Philippines TDCX Full time

Overview Senior Quality and Compliance Manager - Cebu role at TDCX . Join to apply for the Senior Quality and Compliance Manager - Cebu role at TDCX . Responsibilities Accomplish quality assurance and compliance objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Contribute information and analysis to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; identify and resolve problems; complete audits; determine system improvements; implement change. Meet quality assurance and compliance financial objectives by estimating requirements; scheduling expenditures; analyzing variances; initiating corrective actions. Develop quality assurance and compliance plans by conducting risk analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions and verification procedures; monitoring inventories. Validate quality assurance and compliance processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures. Qualifications Candidate must possess at least a Bachelor’s/College Degree, any field At least 8 years of working experience in a Quality Management role Minimum of 3 years in a Management capacity Expertise with QA and Compliance processes, definition documents and scoring guidelines Experience coaching, inspiring and motivating others to meet goals and metrics Strong Analytical skills; ability to tell a story with data and metrics About TDCX Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and travel and hospitality. With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit Seniority level Mid-Senior level Employment type Full-time Job function Quality Assurance Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at TDCX by 2x Get notified about new Quality Compliance Manager jobs in Cebu, Central Visayas, Philippines . #J-18808-Ljbffr



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