Hotel Ops Lead — Guest Experience

Responsibilities Oversee daily hotel operations and ensure a high level of customer service. Manage staff recruitment, training, and performance evaluations. Develop and implement marketing strategies to boost hotel occupancy. Monitor financial performance, budgeting, and cost control. Address guest complaints and resolve issues promptly. Ensure compliance...

About Kasa Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver...

Edsa Shangri-La Manila Edsa Shangri-La, Manila is the only five-star deluxe city-resort convention hotel in Ortigas Center, Mandaluyong City, Metro Manila's second largest business district. Adjacent to two major shopping complexes in the country - Shangri-La Plaza Mall and SM Megamall. It is seven-kilometres from the Makati Central Business District and 13...

Handle customer inquiries through email, chat, or other communication channels as needed. Help customers adjust or cancel reservations while adhering to hotel policies. Identify and resolve reservation issues, including overbookings, incorrect charges, or booking modifications. Recommend special offers, packages, and room upgrades to boost hotel occupancy...

Key Responsibilities Personalized Service: Delivers an exceptional and tailored experience to VIP clients, catering to their specific needs and preferences. Relationship Management: Builds and maintains relationships with VIP clients, fostering loyalty and satisfaction. Proactive Problem-Solving: Anticipates client issues and resolves them efficiently and...

Key Responsibilities Personalized Service: Delivers an exceptional and tailored experience to VIP clients, catering to their specific needs and preferences. Relationship Management: Builds and maintains relationships with VIP clients, fostering loyalty and satisfaction. Proactive Problem-Solving: Anticipates client issues and resolves them efficiently and...

Lead with Purpose, Drive Customer Success Across Borders Empower a high-performing team to deliver world-class customer experiences in the global real estate tech industry. Lead a dynamic team, influence customer success strategies, and collaborate with international stakeholders, while working in a flexible setup that supports your growth and work-life...

Overview Edsa Shangri-La Manila Edsa Shangri-La, Manila is the only five-star deluxe city-resort convention hotel in Ortigas Center, Mandaluyong City, Metro Manila's second largest business district. Adjacent to two major shopping complexes in the country - Shangri-La Plaza Mall and SM Megamall. It is seven-kilometres from the Makati Central Business...

Short descriptionShips Electro Technical Officer and looking for a bit more challenge? We are currently looking for electricians who want to work as flying keep all over the world. Function descriptionWe highly value experience on dredging ships and would also love to connect with professionals who have worked offshore. By updating our pool with your...

Urgently hiring COOKJob Description:- Preparing pre-cooked items- Preparing Order- Monitoring inventory level- Storing and retrieving stocksQualifications:-At least vocational graduate. High school graduate are also encourage to apply-With 3-5 years work experience as Cook in a hotel or fine dining restaurant-Willing to work on a shifting schedule and...