Senior Microsoft Dynamics D365 CE Technical Consultant

Senior Microsoft Dynamics D365 CE Technical Consultant Senior D365 CE/PP Technical Support Consultant Job Description Position Overview As a Senior D365 CE/PP Technical Support Consultant, you will play a pivotal role in providing expert support and consultancy services for Microsoft Dynamics 365 Customer Engagement (Sales and Customer Service), Power Apps (model‑driven and canvas), Power Automate, and Power Pages Portal. Your primary focus will be resolving incident tickets efficiently and effectively to ensure smooth operation and optimal system performance. Beyond reactive support, the role emphasizes a proactive approach to customer engagement. You will work closely with clients to identify opportunities for improvements, efficiencies, and to develop long‑term strategies. Key Responsibilities Incident Resolution: Provide expert‑level support to resolve issues related to business systems, ensuring timely and effective solutions. Proactive Improvements: Collaborate with clients to identify areas for improvement and implement proactive measures to enhance system performance and efficiency. Strategic Partnership: Work with customers to understand their long‑term goals and assist them in developing and executing strategies that leverage application capabilities. Technical Expertise: Utilize deep technical knowledge to support design, development, and implementation of solutions. Customer Engagement: Build and maintain strong relationships with clients, acting as a trusted advisor. Continuous Improvement: Stay current with the latest developments in Microsoft technologies, continuously seeking opportunities to enhance your skills and knowledge. Advanced support and consultancy for D365 CE (Sales and Customer Service), ensuring clients maximize the value of their investment. Develop and maintain model‑driven and canvas apps using Power Apps, tailoring solutions to meet specific business requirements. Design, develop, and troubleshoot workflows and automations using Power Automate to streamline business processes. Implement and support Power Pages Portal to enhance customer interactions and engagement. Work closely with cross‑functional teams, including developers, project managers, and business analysts, to deliver comprehensive solutions. Qualifications Bachelor’s degree in Information Technology, Business, or a related field. Key Skills & Technologies 7+ years’ experience as a Technical Consultant in D365 CE (Sales/CSS) and/or Power Platform (Power Apps, Power Automate, Power Pages) Extensive experience with Microsoft Dynamics 365 Customer Engagement (Sales and Customer Service): Dashboards, Forms, Tables, Fields and Views; Business Process Flows; Security models in Dynamics 365/Power Platform using Security Roles, Business Units, Teams and Field Level Security. Proven expertise in developing model‑driven and canvas apps using Power Apps. Strong knowledge of Power Automate for business rules, workflow and automation design. Experience with Power Pages Portal configuration and management, including Web Forms, Web Roles, Permissions, and basic customisation of templates. Capability to support data migration and importation of data into the platform. Familiarity with the broader Microsoft 365 ecosystem and cloud environments with DevOps practices. Development background in HTML, CSS, JavaScript, custom plug‑ins, custom workflows and Power Automate; familiarity with Azure DevOps or similar and ITSM processes and systems. Experience developing custom plug‑ins, custom workflows and Power Automate. Microsoft certifications in D365 CE, Power Apps, Power Automate, and Power Pages Portal highly desirable. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of the illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. #J-18808-Ljbffr