Senior Microsoft Dynamics D365 CE Technical Consultant

Job Description
Position Overview:
As a Senior D365 CE/PP Technical Support Consultant, you will play a pivotal role in providing expert support and consultancy services for Microsoft Dynamics 365 Customer Engagement (Sales and Customer Service), Power Apps (model-driven and canvas), Power Automate, and Power Pages Portal. You will provide exceptional support to our customers, focusing on resolving incident tickets efficiently and effectively to ensure smooth operation and optimal performance their systems.

Beyond reactive support, the role emphasizes a proactive approach to customer engagement where they will work closely with clients to identify opportunities for improvements and efficiencies, helping them to enhance their systems and processes. Building strong partnerships with our customers, will assist them in achieving their overarching long-term strategies and business objectives.

Key Responsibilities

• Incident Resolution: Provide expert-level support to resolve issues related to business systems, ensuring timely and effective solutions
• Proactive Improvements: Collaborate with clients to identify areas for improvement and implement proactive measures to enhance system performance and efficiency
• Strategic Partnership: Work with customers to understand their long-term goals and assist them in developing and executing strategies that leverage their applications capabilities
• Technical Expertise: Utilize deep technical knowledge to support the design, development, and implementation of solutions
• Customer Engagement: Build and maintain strong relationships with clients, acting as a trusted advisor
• Continuous Improvement: Stay current with the latest developments in Microsoft technologies, continuously seeking opportunities to enhance your skills and knowledge
• Provide advanced support and consultancy for D365 CE (Sales and Customer Service), ensuring clients maximize the value of their investment
• Develop and maintain model-driven and canvas apps using Power Apps, tailoring solutions to meet specific business requirements
• Design, develop, and troubleshoot workflows and automations using Power Automate to streamline business processes
• Implement and support Power Pages Portal to enhance customer interactions and engagement
• Work closely with cross-functional teams, including developers, project managers, and business analysts, to deliver comprehensive solutions

Qualifications

• Bachelor's degree in Information Technology, Business, or a related field

Key Skills And Technologies

• 7+ years' experience of a Technical Consultant in D365 CE (Sales / Customer Service) and/or Power platform (PowerApps, Power Automate, Power Pages)

• Extensive experience with Microsoft Dynamics 365 Customer Engagement (Sales and Customer Service)

• Dashboards, Forms, Tables, Fields and Views

• Business Process Flows

• Security models in Dynamics 365/Power Platform using Security Roles, Business Units, Teams and Field Level Security

• Proven expertise in developing model-driven and canvas apps using Power Apps

• Strong knowledge of Power Automate for business rules, workflow and automation design
• Experience with Power Pages Portal configuration and management, including the configuration of Web Forms, the configuration of Web Roles and Permissions, and the basic customisation of templates
• Are capable of supporting data migration and importation of data into the platform
• Fully understand how Dynamics 365 and the Power Platform fit into the broader Microsoft 365 ecosystem
• Excellent problem-solving skills and the ability to troubleshoot complex issues
• Strong communication and interpersonal skills, with the ability to build and maintain client relationships
• Ability to work independently and as part of a team, managing multiple priorities and deadlines
• Microsoft certifications in D365 CE, Power Apps, Power Automate, and Power Pages Portal are highly desirable
• Experience developing in a Cloud environment, working with DevOps practices
• Experience developing custom plugins, custom workflows and power automate
• Development background and experience in HTML, CSS, JavaScript, custom Plug-Ins, custom Workflows and Power Automate
• Familiar with Azure DevOps or similar and ITSM processes and systems:
• Visual Studio Code/DevOps/Power Apps Desktop
• Familiar with .Net, Azure Functions and Logic Apps beneficial

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