Sr Tech Proj Analyst

Optum Quezon City, National Capital Region, Philippines

Optum Quezon City, National Capital Region, Philippines

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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come makes an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Overview

The Customer Relationship Manager (CRM) in Technology is responsible for building and nurturing long-term relationships with customers to ensure their satisfaction, retention, and success with technological solutions. Acting as a strategic partner and advocate, the CRM ensures that customer needs are understood and addressed, facilitates the adoption of technology products and services, and drives continuous value realization. The role is pivotal in enhancing customer experience, resolving issues proactively, and identifying opportunities for upselling, cross-selling, and innovation.

• Customer Engagement & Relationship Building: Develop and maintain strong relationships with key customer stakeholders; Serve as the primary point of contact for customer inquiries, feedback, and escalations; Conduct regular check-ins and business reviews to assess satisfaction and progress.
• Customer Success & Value Delivery: Ensure customers achieve their desired outcomes through effective use of technology solutions; Monitor product adoption and usage metrics to identify gaps and opportunities; Collaborate with internal teams to deliver tailored solutions and support; Proactively identify and resolve customer issues, ensuring timely and effective solutions; Act as the voice of the customer within the organization, advocating for their needs and priorities; Escalate critical issues and coordinate cross-functional responses when necessary.
• Retention & Growth: Drive customer retention through high satisfaction and engagement; Identify opportunities for upselling and cross-selling based on customer needs and usage patterns; Support renewal processes and contract negotiations in collaboration with sales teams.
• Insights & Reporting: Track and report on customer health metrics, satisfaction scores, and engagement levels; Provide feedback to product and service teams to inform improvements and innovation; Maintain accurate records of customer interactions and account status.

• 3+ years of experience in Microsoft Office Suite (M365), Windows 10: Basic knowledge of Windows 10 environments, including troubleshooting and configuration, VPN & Network Support, Microsoft Teams
• 3+ years of experience in Project and Program Management
• 3+ years of experience in technology products and services (e.g., SaaS, cloud, enterprise IT)
• 3+ years of experience in customer success, account management, or relationship management in a tech environment
• Excellent communication, interpersonal, and problem-solving skills
• Ability to manage multiple accounts and priorities simultaneously
• Familiarity with customer success methodologies and lifecycle management

Careers with Optum. Here\'s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So, when it comes to how we use the world\'s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care must go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life\'s best work.

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