Sr. Associate-Quality Analyst

2 days ago

Quezon City, Philippines Tech Mahindra Full time

Sr. Associate-Quality Analyst (Content Moderation)

We’re hiring for a Quality Team Lead role within Tech Mahindra Philippines. Lead and manage a team of Internal Quality Analysts (IQAs), providing direction, guidance, and performance feedback to ensure high-quality output. Oversee quality assurance of curated assets including text, images, videos, and audio across various workflows. Maintain Google’s strict content standards while driving improvements in quality metrics. Identify workflow gaps and implement strategies to improve consistency, objectivity, and eliminate biases in reviews. Act as the primary interface between the IQM team, production teams, and supplier partners. Collaborate with cross-functional teams to align quality expectations and drive process improvements. Conduct periodic reviews of team performance and quality metrics. Prepare detailed reports and insights to communicate trends, opportunities, and progress to stakeholders. Lead initiatives to separate quality management from production to reduce friction and subjective bias. Develop and deliver training programs to keep IQA team members updated on guidelines, processes, and standards. Promote continuous learning and upskilling within the team. Drive operational excellence by simplifying quality management processes and sustaining high standards across content review workflows.

What We’re Looking For

  • Strong understanding of quality processes, evaluation, feedback, reporting, and analysis.
  • Proven ability to reduce rework and Cost of Poor Quality (COPQ).
  • Experience in quality management and digital marketing, with a focus on Google platforms.
  • Hands-on experience with Google Ads, YouTube Ads, and Facebook Ads, including campaign setup, optimization, and reporting tools such as EWOQ, QASA, and Q+.
  • Minimum of 5 years of experience, with at least 2 years in a team handling role.
  • Prior experience as QA, QTL/QAM in Customer Service, Back Office, or Chat support.
  • Certifications: Certifications in Google Ads, YouTube Ads, and Facebook Ads are highly desirable.
  • Knowledge of SEO and SEM: A working knowledge of search engine optimization (SEO) and search engine marketing (SEM) principles.
  • Adaptability: The ability to adapt to a fast-paced and changing digital marketing environment.
  • Innovative Thinking: A proactive and innovative thinker who can contribute new ideas and strategies for campaign quality and effectiveness.

We’re a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we’re home to thousands of talented professionals who value growth, diversity, and teamwork.

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