Systems Administrator

Join to apply for the Systems Administrator (Colombia) role at DOXA Talent 1 day ago Be among the first 25 applicants Our Company At DOXA, we are dedicated to connecting businesses with top‑tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly. What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well‑being, ensuring you thrive both personally and professionally. The Role We’re seeking a Systems Administrator. While the initial responsibilities focus on Tier 2 Help Desk support, the ideal candidate already possesses or is close to possessing systems‑level capabilities—such as server administration, network management, security tools, and project implementation. You’ll play a key role in providing Tier 2 technical support, troubleshooting complex issues, collaborating with other support tiers, and progressively managing systems, networks, and infrastructure as you advance into Systems Administration. Location: Must be in Colombia – Remote. Environment: Colombian and International Teams. Language: Advanced English (B2+ – C1). Timezone: Monday to Friday – 7:00 AM – 4:00 PM PST. Contract: Non‑fixed Term Colombian Contract. Requirements 3–5 years of hands‑on IT experience in Help Desk, System Support, or Infrastructure roles. Strong foundation in: Windows Server administration (AD, DNS, DHCP, GPO). Microsoft 365 / Exchange Online / Azure AD. Networking (VLANs, firewalls, VPNs, routers, switches). Endpoint management (MDM, Intune, or equivalent). Security and backup solutions. Familiarity with virtualization (VMware, Hyper‑V) and cloud environments (AWS, Azure, or GCP). Strong troubleshooting and problem‑solving skills. Excellent written and verbal communication skills—language neutral, client‑friendly, and professional. Organized, detail‑oriented, and capable of managing multiple tasks and deadlines. Soft Skills & Work Traits Time & Calendar Management: Balances support duties and learning goals effectively. Team Collaboration: Works closely with peers, mentors, and project leads to ensure client success. Client Communication: Clear, professional, and friendly in all client‑facing interactions. Growth Mindset: Proactive learner who seeks to understand the “why” behind systems and processes. Accountability: Owns tasks end‑to‑end, with follow‑through and documentation discipline. Education Degree in Systems Engineering, Computer Science, or related IT field (or equivalent hands‑on experience). Experience 3–5 years of hands‑on IT experience in Help Desk, System Support, or Infrastructure roles. Skills Windows Server administration (AD, DNS, DHCP, GPO). Microsoft 365 / Exchange Online / Azure AD. Networking (VLANs, firewalls, VPNs, routers, switches). Endpoint management (MDM, Intune, or equivalent). Security and backup solutions. Familiarity with virtualization (VMware, Hyper‑V) and cloud environments (AWS, Azure, or GCP). Strong troubleshooting, documentation, and communication skills. Characteristics Time & Calendar Management: Balances support duties and learning goals effectively. Team Collaboration: Works closely with peers, mentors, and project leads to ensure client success. Client Communication: Clear, professional, and friendly in all client‑facing interactions. Growth Mindset: Proactive learner who seeks to understand the “why” behind systems and processes. Accountability: Owns tasks end‑to‑end, with follow‑through and documentation discipline. Responsibilities Phase 1: (Initial 6–12 months – Tier 2 Support / Training) Provide Tier 2 technical support for escalated incidents involving workstations, servers, networks, and security systems. Troubleshoot complex issues independently while maintaining clear, detailed documentation in the ticketing system. Collaborate with Tier 1, Tier 3, and project teams to resolve issues efficiently and share knowledge. Participate in onboarding, backup testing, and maintenance routines to gain environment familiarity. Contribute to improving standard operating procedures and knowledge base documentation. Support system monitoring, patching, and alert response workflows under the guidance of senior engineers. Practice strong time and calendar management to balance reactive tickets and proactive learning. Phase 2: (Growth Track – Systems Administration) Manage and maintain servers, networks, firewalls, and cloud systems (Microsoft 365, Azure, or equivalent). Perform system updates, backups, and security audits to ensure environment integrity. Configure and manage virtualization, storage, and remote access solutions. Contribute to project implementation—migrations, deployments, network upgrades, or cybersecurity initiatives. Support process automation, scripting, and documentation improvement initiatives. Take ownership of recurring technical issues and develop preventive solutions. Career Growth Path This position is intentionally designed as a launch pad into Systems Administration. Upon mastering the company’s support tools, processes, and client environments, the candidate will transition into managing systems and infrastructure independently, contributing to projects, and mentoring newer team members. Next Steps In Progression Help Desk II → Junior Systems Administrator → Systems Administrator → Systems Engineer Ideal Candidate Summary You are a systems‑minded technician who thrives on problem‑solving, precision, and learning. You already have a strong foundation in networks, servers, and cloud systems, but you value structure and process—you’re comfortable starting in support to master the environment before advancing into full systems administration. Seniority level Mid‑Senior level Employment type Contract Job function Information Technology Industries Outsourcing and Offshoring Consulting #J-18808-Ljbffr