Inside Sales Representative

2 weeks ago

Antipolo, Philippines Evmechanica Full time

Min. 1-3 Years

Best in the industry

Job Posted Jun 9th, 2025

Job Description

This role is responsible for supporting inbound customer inquiries, processing orders, following up on leads, and maintaining high levels of service to ensure a positive customer experience across every interaction. The ideal candidate is detail-oriented, proactive, and comfortable working in a fast-paced environment aligned with U.S. business hours.

Key Responsibilities

  • Respond to customer inquiries via email, phone, and live chat in a timely and professional manner
  • Support customers using our new e-commerce platform, assisting with web orders, product availability, pricing, order status, and delivery tracking
  • Process sales orders and enter customer data accurately in CRM and ERP systems
  • Follow up on inbound leads, quote requests (RFQs), and web inquiries to help convert interest into sales opportunities
  • Collaborate with the U.S. Inside Sales and Operations teams to ensure smooth order execution and customer satisfaction
  • Maintain accurate customer records and assist with administrative support related to sales transactions
  • Ensure all customer interactions align with our commitment to efficiency, responsiveness, and value creation

Qualifications

  • 1–3 years of experience in inside sales, customer service, or a related B2B role (experience in electronics or manufacturing is a plus)
  • Excellent communication skills in English — both verbal and written
  • Strong attention to detail, organizational skills, and ability to manage multiple tasks
  • Familiarity with CRM and ERP systems (Salesforce, Netsuite, or similar platforms) preferred
  • Tech-savvy and able to support customers using digital tools and e-commerce systems
  • Self-motivated, reliable, and able to work independently during night shift hours
  • Prior experience working remotely is an advantage

What We Offer

  • Competitive compensation with performance-based incentives
  • Long-term career growth with a global distribution leader
  • Remote work flexibility and a collaborative team environment
  • Professional development opportunities in sales, supply chain, and customer engagement
  • The opportunity to be part of a company focused on delivering value and building lasting customer relationships

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