Payment & Fraud Analyst
4 weeks ago
- State/Province National Capital Region (Manila)
- Country Philippines
Payment Operations & Reconciliation
- Process, verify, and monitor player deposits and withdrawals via e-wallets (e.g. GCash, Maya), bank transfers, OTCchannels, and PSPs.
- Ensure payment account details match registered player information to prevent third-party usage.
- Perform daily reconciliation of payment provider reports vs. internal system transactions.
- Investigate and resolve transaction mismatches or discrepancies in coordination with Finance teams and PSPs.
- Support resolution of failed, delayed, or disputed transactions with payment providers or banks.
- Monitor payment and player activity for suspicious behaviors, including: o Third-party usage (different depositor name vs. registered player). o Abnormal or rapid deposit/withdrawal patterns.o Multi-accounting, bonus abuse, or collusion. o Account takeover attempts involving compromised payment credentials.
- Escalate fraudulent or suspicious cases to the Fraud/Risk Manager or AML Compliance Officer (AMLO).
- Assist in fund recovery requests (e-wallet recalls, bank reversals, fund freezes).
- Prepare daily, weekly, and monthly payment and fraud reports (transaction volumes, alerts, discrepancies,reconciliations).
- Maintain audit-ready documentation of payment processes, reconciliations, and fraud investigations.
- Ensure payment and fraud activities comply with PH AMLA (RA 9160), AMLC regulations, PAGCOR licensing conditions.
- Assist in preparing or supporting Suspicious Transaction Reports (STRs) and Covered Transaction Reports (CTRs).
- Follow strict internal policies for KYC, payment verification, and fraud prevention.
- Work with Customer Support to resolve player payment concerns professionally and promptly.
- Coordinate with KYC/EDD, and Risk Analysts on cases requiring deeper customer or payment verification.
- Provide insights on fraud and payment trends to improve fraud rules, reconciliation workflows, and operational controls.
- 2-3 years of experience in Payments, Fraud Prevention, Risk Management, or Compliance, preferably within OnlineGaming, Payments, Fintech, or Banking.
- Hands-on experience in processing and monitoring e-wallet (GCash, Maya, GrabPay), online banking, and PSPtransactions.
- Experience in transaction matching and reconciliation, including: o Daily reconciliation of payment provider reports vs. internal system records. o Investigating and resolving discrepancies between deposits, withdrawals, and provider settlements. o Preparing payment and reconciliation reports for Finance, Treasury, and Compliance teams. Exposure to fraud detection and investigations such as: o Third-party usage (mismatched depositor/withdrawal accounts)o Bonus abuse and multi-accounts o Account takeover attemptso Abnormal payment or withdrawal patterns
- Comfortable working in a 24/7 shift environment, handling high-volume payment transactions and fraud alerts.
- Experience from working with various payment vendors and back-office systems.
- Advantage: o Familiarity with PH AMLA (RA 9160), AMLC reporting obligations (STR/CTR), and PAGCOR requirements. o Prior experience in dispute resolution, e-wallet recalls, or fund recovery with financial institutions.
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