Payment & Fraud Analyst

4 weeks ago

Manila, Philippines Solaireresort Full time
  • State/Province National Capital Region (Manila)
  • Country Philippines
Job Description

Payment Operations & Reconciliation

  • Process, verify, and monitor player deposits and withdrawals via e-wallets (e.g. GCash, Maya), bank transfers, OTCchannels, and PSPs.
  • Ensure payment account details match registered player information to prevent third-party usage.
  • Perform daily reconciliation of payment provider reports vs. internal system transactions.
  • Investigate and resolve transaction mismatches or discrepancies in coordination with Finance teams and PSPs.
  • Support resolution of failed, delayed, or disputed transactions with payment providers or banks.
Fraud Monitoring and Investigations
  • Monitor payment and player activity for suspicious behaviors, including: o Third-party usage (different depositor name vs. registered player). o Abnormal or rapid deposit/withdrawal patterns.o Multi-accounting, bonus abuse, or collusion. o Account takeover attempts involving compromised payment credentials.
  • Escalate fraudulent or suspicious cases to the Fraud/Risk Manager or AML Compliance Officer (AMLO).
  • Assist in fund recovery requests (e-wallet recalls, bank reversals, fund freezes).
Reporting and Documentation
  • Prepare daily, weekly, and monthly payment and fraud reports (transaction volumes, alerts, discrepancies,reconciliations).
  • Maintain audit-ready documentation of payment processes, reconciliations, and fraud investigations.
Compliance and Regulatory Support
  • Ensure payment and fraud activities comply with PH AMLA (RA 9160), AMLC regulations, PAGCOR licensing conditions.
  • Assist in preparing or supporting Suspicious Transaction Reports (STRs) and Covered Transaction Reports (CTRs).
  • Follow strict internal policies for KYC, payment verification, and fraud prevention.
Collaboration and Process Improvement
  • Work with Customer Support to resolve player payment concerns professionally and promptly.
  • Coordinate with KYC/EDD, and Risk Analysts on cases requiring deeper customer or payment verification.
  • Provide insights on fraud and payment trends to improve fraud rules, reconciliation workflows, and operational controls.
Requirements
  • 2-3 years of experience in Payments, Fraud Prevention, Risk Management, or Compliance, preferably within OnlineGaming, Payments, Fintech, or Banking.
  • Hands-on experience in processing and monitoring e-wallet (GCash, Maya, GrabPay), online banking, and PSPtransactions.
  • Experience in transaction matching and reconciliation, including: o Daily reconciliation of payment provider reports vs. internal system records. o Investigating and resolving discrepancies between deposits, withdrawals, and provider settlements. o Preparing payment and reconciliation reports for Finance, Treasury, and Compliance teams. Exposure to fraud detection and investigations such as: o Third-party usage (mismatched depositor/withdrawal accounts)o Bonus abuse and multi-accounts o Account takeover attemptso Abnormal payment or withdrawal patterns
  • Comfortable working in a 24/7 shift environment, handling high-volume payment transactions and fraud alerts.
  • Experience from working with various payment vendors and back-office systems.
  • Advantage: o Familiarity with PH AMLA (RA 9160), AMLC reporting obligations (STR/CTR), and PAGCOR requirements. o Prior experience in dispute resolution, e-wallet recalls, or fund recovery with financial institutions.
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