Level 1 Technical Support

3 weeks ago

Cebu City, Philippines Smartsourcing Solutions Pty Full time

Tech issues come and go—but great support sticks. Join Smartsourcing - a Five-Time Best Company to Work For At Smartsourcing , we’re after a full-time , onsite Level 1 Technical Support Specialist who’s part problem-solver, part people-champion. You’ll manage tickets, assist teammates, and keep our client’s systems running seamlessly behind the scenes. Where? JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu As a Technical Support , you will be providing support to our client’s network in all facets of IT including software implementations, integrations, software, and service-related problems. Some of the things we’d expect you to do are to: Project manage new IT projects for the group, working with the team to implement them successfully, testing, and showing results to the business to ensure the implementation is completed in a timely manner. Manage and resolve second-level queries, including emails and online tickets through Asana. Provide second-level technical assistance and maintenance support on software, hardware, and applications. Coordinate system upgrades, installations, integrations, customisations, configurations, and testing of new systems and hardware. Ensure that effective communication, customer service, cross-unit collaboration, and teamwork are a high priority and that performance is managed. Organise, schedule, and implement IT tasks and projects. Deal with any operational and staff issues, liaise with other team members, and elevate to the Operations & IT Manager as necessary. Assist in all aspects of IT support from Level 1. Project manage new and existing systems. Provide full documentation of integrations. Assist with application errors and system issues. Assist with desktop and network support. Follow through with IT development tasks. Provide updates and support on new developments in IT. Troubleshoot complex technical problems. Assist with telephone queries when required. Answer routine questions. Provide support as requested. Train team members on processes and functions as needed. Ensure that you are contributing to a safe work environment for everyone, every day — all hazards and incidents are reported. Personally comply with all relevant internal and external compliance responsibilities and directives as communicated by Management. Be accountable for compliance with internal company policies and procedures (for example, the Code of Conduct) and all applicable external laws, regulations, standards, and industry codes. We would need you to be or have the following: Systems knowledge - the ability to acquire new knowledge and apply it to assist team members. Windows operating systems MS Office applications TCP/IP Networking Active Directory & SQL It would be awesome if you had the following: Proactive 'can-do' attitude Ability to prioritize High Level of accuracy and attention to detail Customer Service Great team player Ability to adapt to change and work in a fast-paced environment Ability to work autonomously Strong Time Management skills Excellent Communication skills (written and verbal) Step Into the Smartsourcing Experience

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