Material Team Leader

Material Team Leader page is loaded## Material Team Leaderlocations: Pasig Citytime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 27, 2025 (6 days left to apply)job requisition id: R11203We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world**Material Team Leader (Onsite)**Beta Site, Philippines Reporting to: Operations ManagerWe’re an award-winning global outsourcer providing contact center and back-office services on behalf of our global clients. As a **Team Leader**, your role is vital in keeping our customers and employees happy and contributing to our organization’s growth and success.As an Acquire Intelligence employee, you are responsible for complying and enforcing policies and procedures designed to achieve information security. You are also responsible for protecting personal and/or sensitive personal information that you may handle or process during your employment in Acquire Intelligence.# A SNAPSHOT OF YOUR ROLE* Team Leader will have Material Executive and Material Coordinators to handle.* Responsible in handling day-to-day performance of the team.* Need to work closely with the Operations Manager and will be providing feedback on daily performance and make recommendations for improved performance.* Motivate staff to meet and/or exceed productivity target without affecting the quality of delivery.* Manage performance of all staff through weekly coaching and monthly performance review.* Manage attrition by ensuring proper and constant guidance and development of every staff in the team.* Maintain team’s growth and progress by consistently monitoring performance, reinforcing quality, acknowledging strengths and addressing areas of opportunities.* Ensure individual and team's adherence to the policies and procedures of the program and of the company; sanctions are applied for non-adherence.# A BIT ABOUT YOU* Bachelor’s Degree graduate.* Professional experience as a Team Leader in a call center environment.* Must be a strong and clear communicator. Need to be hands on leader and motivator that drives results.* Cognitive and critical thinker* Strong work-ethic and a positive attitude along with a desire to build a top performing team.* Accuracy and attention to detail* Flexibility and adaptability to adjust to changing project needs in evolving situations* Excellent professional communication skills required, both verbal and written* Proficiency in managing multiple projects effectively, with a high degree of accuracy and in a timely manner* Ability to switch gears and frequently reprioritize while keeping a calm and controlled demeanor Demonstrate a strong sense of urgency* Results driven and highly organized* Full-time position# WHAT SUCCESS LOOKS LIKE* High customer / client satisfaction* Excellent feedback from customers / clients* Achievement of KPIs* High performing team and team members*Acquire Intelligence is a business outsourcer with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.*Join the A-Team and experience the A-LifeAcquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. 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