Software Support Engineer
3 days ago
Ensure requests are accounted for in established service level agreements (SLAs) and are addressed and resolved in a timely and accurate manner. Facilitate resolution and testing with internal stakeholders (developers, support team etc.) as required to achieve customer and SLA expectations / requirements. Proactively ensure proper intake, analysis and follow-up on support requests, in line with established support agreement and processes. Identify, record, and classify incidents and problems, and provide first-level support. Track and monitor pending incidents and problems till proper closure. Provide regular reporting on pending incidents and problems to customers and internal stakeholders. Investigate and diagnose problems and drive problem resolution in coordination with relevant internal and/or external parties. Prepare and submit Root Cause Analysis (RCA) reports to customers. Formulate and test resolutions / recommendations in collaboration with support and/or R&D engineering team. Ensure updates and fixes as well as (minor) change requests are integrated into client environment. Review requests against scope of support and manage new enhancements as change requests. Details each support request, incident, or problem in ticket tracking system. #J-18808-Ljbffr
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Software Support Engineer
3 days ago
Makati, Philippines Etrading Software Full timeOverview Join Etrading Software – Build the Future of Fintech with Us! At Etrading Software, we empower global markets with trusted, high-quality data services, fostering fairness and transparency for all. We are a team driven by trust, innovation, and collaboration, working on cutting-edge financial technology solutions that shape the future. About the...
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Software Support Engineer
2 weeks ago
Makati Central Post Office, Philippines Etrading Software Full time ₱1,500,000 - ₱3,000,000 per yearJoin Etrading Software – Build the Future of Fintech with UsAt Etrading Software, we empower global markets with trusted, high-quality data services, fostering fairness and transparency for all. We are a team driven by trust, innovation, and collaboration, working on cutting-edge financial technology solutions that shape the future.About the OpportunityWe...
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Software Support Enginer
4 weeks ago
Makati, Philippines Etrading Software Limited (PH) Full timeOverview Join the Future of Fintech as a Software Support Engineer/ Application Support Engineer at Etrading Software. We are a vibrant, forward-thinking company that values diversity, collaboration, and innovation. We foster a high-trust environment with integrity, autonomy, and work-life balance while revolutionizing the financial industry with...
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Senior Software Support Engineer
4 weeks ago
Makati, Philippines Etrading Software Limited (PH) Full timeHybrid - Makati 5-10 Yrs Exp Bachelor Full-time Job Description Join the Future of Fintech as a Senior Application/Client Support Analyst (Senior Software Support Engineer) at Etrading Software! Why Choose Us? Empowering Culture: We prioritize your mental well-being and offer ongoing psych consultation benefits. Our positive work culture celebrates...
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Platform/DevOps Engineer
1 week ago
Makati, Philippines Etrading Software Full timeHR Officer @ Etrading Software Ltd | Civil Service Eligible Join the Tech Partner Behind Regulator-Mandated Financial Systems Worldwide. At Etrading Software, you’ll be part of the team that designs and builds high-performance, low-latency systems used by global financial institutions, including Fortune 500 banks - across Europe, the UK, and beyond. This...
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DevOps/Platform Engineer
3 days ago
Makati, Philippines Etrading Software Full timeOverview HR Officer @ Etrading Software Ltd | Civil Service Eligible. Join the tech partner behind regulator-mandated financial systems worldwide. At Etrading Software, you’ll be part of the team that designs and builds high-performance, low-latency systems used by global financial institutions, including Fortune 500 banks — across Europe, the UK, and...
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IT Technical Support
4 weeks ago
Makati, Philippines H2 Software Full timeOverview On-site - Makati. No Experience Required. Full-time. Job Description Responsible for administering user endpoint devices including software installation, updating, patching and troubleshooting. Provides 1st level support on IT issues reported by users. Oversees the performance of 3rd party service provider for user support. Assist in research...
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DevOps Engineer
3 days ago
Makati, Philippines 77 Software Full time77 Software Makati, National Capital Region, Philippines Responsibilities Manages the release pipeline for all projects and changes Handles code releases, deployments, and management of product updates Sets up tools and required infrastructure based on delivery/project requirements Automates the deployment process and continuously improves on it Have the...
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Software Tester
7 days ago
Makati City, National Capital Region, Philippines Etrading Software Ltd Full time ₱900,000 - ₱1,200,000 per yearJoin Etrading Software – Build the Future of Fintech with UsAt Etrading Software, we empower global markets with trusted, high-quality data services, fostering fairness and transparency for all. We are a team driven by trust, innovation, and collaboration, working on cutting-edge financial technology solutions that shape the future.About the RoleWe are...
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Platform Engineer
2 weeks ago
Makati Central Post Office, Philippines Etrading Software Full time $70,000 - $120,000 per yearJoin the Future of Fintech as a Platform Engineer at Etrading SoftwareAt Etrading Software, we're not just another company—we're a vibrant, forward-thinking community where diversity, collaboration, and innovation thrive. Step into a workplace that values your unique perspective and rewards your hard work. We foster a high-trust environment where...
