Software Support Engineer

Overview Join Etrading Software – Build the Future of Fintech with Us At Etrading Software, we empower global markets with trusted, high-quality data services, fostering fairness and transparency for all. We are a team driven by trust, innovation, and collaboration, working on cutting-edge financial technology solutions that shape the future. About the Opportunity: We are looking for a Software Support Engineer with Unix and web application experience to support trading applications used internationally. The Software Support Engineer will identify and research client issues such as product functionality and respond with timely solutions. The successful candidate is technically savvy, has good strategic, analytics, organizational, and interpersonal qualities, and collaborates well with the team, with a focus on issue ownership and accountability. About the Role Providing software application support for Java/web applications in an AWS infrastructure Possessing specialist knowledge of operating systems, devices, applications, and software Consulting with the software development team, internal users, and clients to improve application performance Managing the ticketing query system and ensuring the comprehensive database of queries and resolutions is kept up to date Establishing root causes of application errors and escalating serious concerns to the Architecture and Development teams Performing analyses on software application functionality and suggesting improvements Communicating with other vendors maintaining infrastructure Configuring and maintaining application services Developing a runbook of operational processes and striving to automate where possible Improving monitoring of the platform and owning these tools/dashboards Troubleshooting tickets from customers Continuously improving the team, tools and processes About You 4+ years of 2nd line and 3rd line client-facing application support Knowledgeable in UNIX/Linux commands and functions Experience supporting a highly automated and dynamic cloud environment (AWS preferred) Proven experience with cloud-based technologies including Linux/Unix, AWS, GCP or Azure Good knowledge of databases, understanding schemas, database structures and ability to write and debug SQL queries Experience with one or more of these systems: Tomcat, Nginx, Zookeeper, Sorlcloud, Kafka Experience dealing with multiple client problems daily, researching to find answers, and communicating with clients both verbally and in writing Experience creating client-facing documentation (workshops, manuals, guides, etc.) Experience working with a ticketing system (e.g., Jira / Jira Servicedesk) Ability to accurately create and follow documented procedures Ability and willingness to work extra hours during crises Willingness to work on a 24x7 shifting schedule Advantages (Nice-to-haves) Experience with one or more of the following systems: Tomcat, Nginx, Zookeeper, Sorlcloud, Kafka Experience with MongoDB is desirable but not required Experience with scripting languages beneficial but not required Experience with FIX (Financial Information eXchange) Applications desirable but not required Why Join Us? Happiness & Well-Being – We prioritize work-life balance with a hybrid setup (only 2 onsite per month). Open, respectful work environment to do your best work. Transparency & Trust – Open communication, clarity, accountability, and integrity, so you always have a voice. Excellence & Growth – Commitment to continuous learning with training, certifications, and career development opportunities. Diversity & Inclusion – We embrace diverse perspectives and an inclusive workplace where everyone can contribute meaningfully. Collaboration & Impact – Work with industry leaders on high-frequency, low-latency trading applications that drive fairness and transparency in financial markets worldwide. We don’t just build technology—we build trust, innovation, and strong partnerships. If you’re looking for a career that values growth, well-being, and impact, we’d love to have you on board Privacy notice: By applying to this job, you are permitting our organization to use your personal data solely for recruitment purposes. This data may be shared with third-party services to streamline the processing of your application and with our parent company, ETS London, for recruitment assessment and interview purposes. We are committed to protecting and respecting your privacy. For more information on how we collect, use, store, and protect your personal data, please read our Privacy Notice or request a copy from our Data Protection Officer (DPO) at We are committed to protecting and respecting your privacy. For more information on how we collect, use, store, and protect your personal data, please read our Privacy Notice or request a copy from our Data Protection Officer (DPO) at Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting Information Services Financial Services #J-18808-Ljbffr