Customer Success Engineer

2 weeks ago


Manila, Philippines Link Compliance Full time

Our client isa medical tech company, specializes in AI-powered echocardiography solutions.

Job Responsibilities
  • Customer Success & Scaling
  • Lead customer onboarding for new healthcare partners, ensuring smooth integrations with their existing systems (PACS, EHR, etc.)
  • Build and improve our customer success processes to handle rapid growth while maintaining quality
  • Proactively identify and resolve customer pain points before they become blockers
  • Develop customer-facing tools and dashboards that increase adoption and satisfaction
  • Available from 16:00 to 00:00 UTC to provide timely support to our growing customer base
  • Technical Development & Integration
  • Design and build integrations with hospital systems, EHRS, and medical imaging platforms
  • Develop automated deployment and monitoring tools to reduce setup time and improve reliability
  • Create customer self-service capabilities that empower users while reducing support overhead
  • Build robust APIs and services that scale with our customer growth
  • Implement infrastructure as code to enable rapid, consistent deployments across customer environments
  • Process & Impact
  • Own customer success metrics and continuously improve our processes
  • Collaborate with product teams to prioritize features based on customer feedback
  • Document and standardize solutions that can be replicated across our growing customer base
  • Mentor future team members as we expand the customer success engineering team
Job Requirements
  • Bachelor\'s degree or equivalent practical experience in software development
  • Strong Python proficiency for backend development and automation
  • Docker & AWS expertise for deploying and managing customer applications
  • Fluent English for customer communication
  • Problem-solving mindset with ability to debug complex, distributed systems
  • Web technologies (HTML/CSS/JS) and modern frameworks (Angular, React, Vue, Electron)
  • RESTful API development and integration experience
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