
Key Accounts Officer
1 day ago
- Support the company’s growth in the laboratory services sector and ensure long-term client satisfaction through effective relationship and territory management
- Handle client inquiries, renewals and service concerns, and conduct regular performance reviews and feedback sessions
- Provide client feedback and market insights for service development
- Ensure high client satisfaction and reduce churn
- Identify and build new partnerships in target industries (manufacturing, food, environmental)
- Analyze trends and adjust market strategy accordingly
- Drive market expansion in the assigned territory (either NCR or Region 3 – Pampanga) and execute sales strategies to meet revenue targets
- Promote value-added services and custom packages
- Maintain sales pipeline for upselling opportunities
- Develop quarterly territory sales plans
- Negotiate contracts and pricing terms
- Report on sales performance and market share
- Work closely with operations, technical and marketing teams
Qualifications:
- Bachelor’s degree in Business Administration, Chemistry or any related fields
- At least 2 to 3 years experience in B2B account management or B2B technical sales
- Similar role experience from a testing laboratory environment is highly preferred
- Must have strong skills in account management, client engagement, territory planning, sales negotiation and CRM systems
- Must have a valid driver’s license and willing to travel for fieldwork in the assigned territory (NCR or Pampanga)
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