Training Officer

Overview To fulfill the educational requirements of new and existing staff, including the new recruits and existing intermediaries of the Company. The Training Officer, in collaboration with HR, should administer needs assessments, gauge skills shortages, and then address these through tailored training programs. To develop a general understanding of the various non-life insurance lines to provide high quality training. KEY RESPONSIBILITIES To study and contribute to the operations and climate of our Company To develop and maintain a professional, dedicated training solution – to provide total coverage of all appropriate training needs To provide high quality training to internal and external clients To draft instructional manuals, onboarding materials, and other relevant documentation To review the existing and create new learning resources to support training programs, including but not limited to manuals, videos, blog posts, information guides, etc. To plan, create, and deliver different training programs (including webinars, online certificate courses, self-paced e-learning programs, etc.) to address the lack of skills and facilitate knowledge acquisition To research, reach out to, and manage relationships with external subject matter experts and/or consultants to supplement our training efforts To coordinate external training for the employees and intermediaries, as the need arises To prepare and conduct onboarding training sessions for new employees across different departments In collaboration with HR, to administer regular, detailed needs assessments to identify skills deficits To address skills deficits through tailored in-house training To ensure that training requirements are adequately specified and documented To maintain effective communication with intermediaries to establish training needs To evaluate the effectiveness of training and modify materials as appropriate Analyze the feedback from employees regarding different training programs to identify areas for improvement and implement relevant changes To conduct research and stay up to date on learning trends in the industry and recommend new training programs and learning management systems (LMS) To develop and maintain training material to the highest standards for internal and external courses To discuss any client training needs when necessary At the instance of Sales, to approach clients and tailor specific customer training courses to fit their specific requirements To ensure training provision meets customer requirements and is evaluated appropriately To establish the effectiveness of training To acquire feedback on the courses needed for future planning/management information To develop and maintain training material To maintain training material in line with changes To ensure that training materials are appropriate to employees’ and intermediaries’ requirements To design training materials that reflect company developments Organize and conduct the BNLI 27.1 Prepare the poster invite and the email reminders to the registered participants 27.2 Prepare a summary of the enrollees recruited by the Area Sales Head, through website or social media account of the Company or the employees and agents of various agencies of FGen 27.3 Prepare the link to the 2-day BNLI Sessions and send this to all the registrants 27.4 Conduct the BNLI Sessions for two Saturdays 27.5 Send to the participants the PDF files of the handouts in the BNLI 28. Coordinate with the BNLI participants as to who among them will take the IC Licensure Exam 28.1 Register the examinee to the Online Agent’s Computerized Examination (ACE) available schedule 28.2 Advise the examinees regarding the exam schedule and their username, including the do’s and don’ts during the online examination as contained in the IC Guidelines 28.3 Inform the examinees about the schedule of the IC Licensure Review Session and Online ACE Walk Through 28.4 Monitor the examinees if they have already registered to the IC Online ACE and if they have already received the link to the exam room 28.5 Find out from the examinees their feedback on their exam 28.6 Arrange for the pickup of the exam certificates upon receipt of IC’s advice 28.7 Email the examinees about the exam results attaching therein their exam certificate (cc: ASH of recruiting Branch) 29. Organize other training courses as the case may be 29.1 Prepare the poster invite and the email reminders to the registered participants 29.2 Prepare a summary of the enrollees 29.3 Prepare the link for the webinar 29.4 Send to the participants the PDF files of the handouts 30. For the employee attendees, prepare a Certificate of Attendance with a copy to HR 31. Provide HR with the attendance record of the employee attendees 32. Perform such other tasks as may be assigned to me by my superior from time to time QUALIFICATIONS STANDARDS Education: Bachelor’s degree with an appropriate Business Science major is preferred Experience: •Prior experience as a Training Officer, Training Administrator, or any similar position •Qualification in instruction and/or learning design is advantageous Skills: •Computer literacy in Application Software (Word, Excel, & Power point) and keyboard skills •Excellent verbal and written communication skills •Ability to conduct thorough needs assessments, in collaboration with HR, to gauge training needs •Strong research, presentation, and reporting skills •Energetic, determined, and highly capable disposition •Ability to process and present complex information in a clear and concise manner •Knowledge of the latest training tools and methods and instructional design theory 4. Basic Training Requirements: •Experience of the insurance industry is desirable •Experience of designing, delivering and maintaining training materials is essential Seniority level Entry level Employment type Full-time Job function Human Resources Industries Insurance #J-18808-Ljbffr